Welcome to SiteLock - An Introduction to Your SiteLock Account

The security of your website is very important to us. That’s why we’ve partnered with SiteLock, the global leader in website security, to help protect your site against cyber threats.

This article is intended for customers who already have SiteLock and want to learn how to navigate their SiteLock Dashboard. Let’s get started! If you aren’t a current SiteLock customer, use the link below, to sign up and start protecting your website from cyber threats today.

Jump to a Specific SiteLock Feature


An Important Note About SiteLock Service

SiteLock services will not work without proper configuration, specifically for SiteLock TrueShield, SiteLock TrueSpeed and SiteLock SMART customers. As a first step, you will need to activate your services within your SiteLock Dashboard and DNS settings.

The following articles will help you activate SiteLock TrueShield, SiteLock TrueSpeed and SiteLock SMART.


Logging Into Your Dashboard

  1. Log into your Billing Portal.
  2. Once in the billing portal perform the following actions:

    Click Here for the New Portal Experience

    1. Click the Hosting tab.
    2. Select the hosting package you purchased the SiteLock plan for from the drop down box.
    3. Click the SiteLock icon from your menu bar.
    4. Click the Dashboard icon under Manage.

cPanel

  1. Log into cPanel
  2. Click on the SiteLock icon in Special Offers section.
  3. Click on Access SiteLock next to the domain you wish to access.

Reseller Hosting

  • Directions on how to access SiteLock will be emailed to you when you signup.


SiteLock Dashboard Navigation Overview

Once you are logged into your SiteLock Dashboard, you will see a list of options on the left navigation menu. These options are: Dashboard, Sites, Users, Settings, Account, Help and Support. See the details below for an overview of each of these options.

Dashboard

The Dashboard tab serves as a centralized hub for the status of your domains and website security products, including your website scanner and firewall results. This is the main page you’ll see when you log in.

For details on a specific scan or product, just click the circle with the associated label.

The icons on each circle represent the following:

  • Green check - Everything is in good condition
  • Yellow exclamation point - Something is pending (like a scan) or needs to be configured.
  • Red X - Something failed, or malware/vulnerabilities were found.
  • Grey arrow - Your service needs to be upgraded in order to use this feature.

Sites

This page displays all the websites in your account that SiteLock is protecting. If you've recently set up a new domain with SiteLock, you can check if the domain is still pending or verified by hovering over the domain.

img

Users

This page displays a list of users who have access to your SiteLock Dashboard. As the owner, only you can change the users, domains or account and billing information on your account. The other users on your account can only view the site data in the Dashboard, install the SiteLock Trust Seal, and/or open a support ticket via the Dashboard.

img

Settings

The Settings page allows you to change your security question, email subscription, notifications, and product settings.

img

Account

This page will allow you to update your account information, such as contact and billing info. You can also access your invoice from this tab.

img

Help

This is your go-to page if you need additional help navigating your Dashboard. It provides an overview of your Dashboard and information about your products.

img

Support

This is your go-to page if you need additional help navigating your Dashboard. It provides an overview of your Dashboard and information about your products.

img


The following section provides a brief overview of the six basic features of your SiteLock Dashboard. These features are located to the right of the SiteLock logo at the top left.

Clicking the SiteLock logo in the top left will always bring you back to the main Dashboard page.

By clicking the three lines to the left of the SiteLock logo, the left navigation will collapse so only icons will display. Click it again to expand it.

Compliance

The exclamation point icon will bring you to the compliance page. If you need to complete the setup for a specific product, you can click this icon for help.

Deploy SiteLock Trust Seal

The SiteLock Trust Seal graphic is located to the left of the exclamation point icon. By clicking this icon, you will be redirected to a new page outlining how to setup and install your Trust Seal.

Notifications

The Notifications section will alert you to any SiteLock notifications you have. For example, if a scan finds malware on your website, you can find this alert in the Notification section. If you would like to receive alerts via email, simply turn on this functionality in Settings -> Email Subscription.

Security Summary Report

The Security Summary Report is located in the top left of your Dashboard. Download your security report at any time to see a current overview of your recent scans and their results.