Error: SSL received a record that exceeded the maximum permissible length

Secure Connection Failed

An error occurred during a connection to

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long)

  • The page you are trying to view can not be shown because the authenticity of the received data could not be verified.
  • Please contact the web site owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

Private SSL

If you are encountering the error above when attempting to load SSL on your site (a page secured by SSL will begin with https://), please contact us via phone or Live Chat in order to resolve this issue promptly.

When contacting support, please provide the following:

  1. Your primary domain
  2. The full URL where the error is occurring
  3. The exact error message
  4. Whether HostGator installed the SSL, or if are you using a HostGator Shared SSL. (If we installed the SSL, please include the ticket ID for the installation if available.)

Because this error usually pertains to a configuration on the server relating to the SSL, our System Administrators will be glad to evaluate the issue and provide a prompt resolution.

Shared SSL

If you are trying to use the Shared SSL certificate with your domain name, and receive this error, this indicates that you cannot use your domain name with the shared SSL. Instead you must use the shared SSL URLs provided.

For more details, please read:

About SSL

SSLSSL and Secure Certificates provide security for your website by encrypting communications between the server and the person visiting the website. It is required to be used on e-commerce sites when accepting credit card payments online.

HostGator Business and Enterprise hosting plans include a Comodo Private SSL Certificate. Several types of SSL Certificates are also available for purchase separately from HostGator and can be added to most hosting plans.