Page Cannot be Displayed Error

Experiencing the following error typically means that you have updated your domain's DNS to point to a HostGator server but the domain is not associated with an account on the server.

When a domain is directed to a server, a DNS zone file routes the domain to a specific file path so that it may serve content. If you have updated your domain's DNS to HostGator nameservers and see the error above, this means that your domain name does not have a zone file on the server. The error occurs because the server cannot determine where to serve the content from. The way to resolve this error depends on the hosting package type you currently have.

Hatchling Packages

If you have a Hatchling account and receive the error above on your domain name, this could mean that your primary domain name is misspelled on the server. To fix this issue, you can simply log into your Billing system and update your domain name to the proper spelling and in turn, the zone file on the server will reflect the correctly spelled domain name.

For additional information on how to change your primary domain name, please refer to the following article:

Note: If you have this error on a domain other than your primary domain and you have a Hatchling plan, you will need to upgrade your package. 

Baby and Business Packages

If you are receiving the error above on your primary domain, log into your billing account and verify the spelling. For additional information on how to update your primary domain name, click here. If you are receiving the error on a domain that you have recently registered or directed to HostGator, this typically means that you have not yet added the domain as an addon domain from within your Control Panel. Adding a new addon domain in your Control Panel will create a zone file so that a path is made for the domain's content.

For additional information on addon domains, please refer to the following articles:

 Reseller, VPS, and Dedicated Packages

If you are seeing this specific error on a domain you have recently pointed to your hosting plan, you will need to ensure that you have either created a control panel account for the domain or that you have created an addon domain within a control panel for the domain.

If you would like this new domain to have it's own control panel, please refer to the following articles:

If you do not wish to create an entirely new account for this domain, but would rather add it to an existing cPanel account, you will want to add the domain as an addon domain in the desired control panel account.

For additional information on creating an addon domain, please refer to the following article: