How Can I Send a Traceroute to HostGator?

HostGator recommends using WinMTR freeware to generate a traceroute to send to HostGator; this solution is perfect for PCs. For directions on how to use WinMTR, please see the following article:

If you have a Mac, please read:

Once you have completed the traceroute, please contact us via phone or Live Chat to provide screenshot of the results along with the details of your problem. If you already have a support ticket open, please reply to the existing ticket for faster service.