At HostGator, we pride ourselves on our dedication to customer service, including support for our various hosting services, servers and applications. While our agents will do their best to offer as much support as possible, there are some issues that fall beyond our scope of support.
HostGator agents are highly trained specifically for our server environments, including troubleshooting common server issues, email problems and other basic server related issues. While our agents may have outside knowledge of common web design issues and coding, we are unable to provide assistance with custom coding, web design, third party script design and troubleshooting and website optimization outside of basic internet research.
Areas Beyond Our Scope of Support
While we do support software installations found in QuickInstall, we would be unable to assist with site design and customization, including WordPress themes and plugins. Other examples of genres beyond our scope of support include but are not limited to the following:
- Python scripting
- shell and bash commands
- .asp coding
In addition to the list above, site and Dedicated Server/VPS customization beyond the standard setup of the server is also outside of our scope.
Although we are not able to provide full support in certain areas, the links below may be useful in resolving some common issues you may encounter with your website.
You can find more information on how to build your website here:
Additionally, HostGator offers SiteBuilder, BaseKit, WordPress, Joomla and many other free options for you to build your website. You can also find additional information here:
If you already have a website, but are in need of custom third party script support, such as PHP coding or database help, we strongly recommend a professional developer who is highly trained in such areas. You can find information on how to hire a professional developer here: