Can I Change Servers If I Don't Like the One I Am On?

We are unable to accommodate requests to change the server on which your account is presently hosted. All of our shared servers have identical specifications, and we continuously monitor them for performance issues. We proudly honor our 99.9% uptime guarantee and respond quickly to performance issues on all of our shared servers.

If you are experiencing downtime or service interruptions, please contact us via phone or Live Chat. We can resolve the situation to your satisfaction.

Website Transfer Process

Please be aware that the transfer process will likely take longer than the time required to resolve any performance-related issues you may be experiencing on your current server. If you feel that you absolutely must change servers, we offer the following transfer process:

  1. Order a new hosting account of the same type you wish to have moved. Please note that the new account will not become active until payment has been received.
  2. Begin the process of transferring your site content and databases to your new hosting account.
    HostGator does not provide free content transfers in this situation, but you may obtain a free quote for this service by contacting us via phone or Live Chat.

    Note: For lateral migrations, we can only provide assistance (free or otherwise) for server performance-related issues.
  3. Update your name servers (DNS) at your domain registrar to point to the new server.
  4. Wait at least 72 hours for nameserver propagation to complete, and then cancel your previous hosting account.