I didn't get my welcome email or have since lost it. How can I have it resent?

The welcome email contains your site's IP address, name servers, control panel login, and getting started information and will be from sales@hostgator.com.

From: sales@hostgator.com
Reply-To: sales@hostgator.com
Subject: HostGator.com :: Your Account Info

While we call it a "welcome email," it does not actually say "welcome" in the subject. If you are searching your email, it may be better to search for "HostGator" or "Your Account" instead of "welcome."

If you need your welcome email resent, please contact us via phone or Live Chat with the domain for which you want the welcome email.

Setup Time on New Packages

Remember, you will not get the welcome email until after you pay for your new hosting. Then it takes up to 1 hour for Shared Web and Reseller Hosting, and up to 48 hours for Dedicated Hosting.

Please see our article about setup times for more information.

Still not receiving the welcome email?

If you still never received your welcome email, please check your spam and junk folders. If it is not there, make sure to whitelist sales@hostgator.com before requesting it again.