Billing Portal - Manage Emails

The Manage Email page is where you can add or remove email accounts that have access to your Support Tickets.

Add an Email Address

To add an email address:

Click Here for the New Portal Experience

  1. Log into your Client Area at https://portal.hostgator.com/
    • If you cannot remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
  2. Select the Manage Emails icon in the Support Tab.

  3. Type the new email address you wish to grant Ticket Support access, then select Add Email. You will receive a notice indicating that a verification email has been sent to the new email address.

  4. You will receive a notice indicating that a verification email has been sent to the new email address.

  5. You must then access the email address you are attempting to add and follow the instructions to verify the email address. Once you have completed this step, you will receive the following notification:


For additional information on how to use this access, please refer to the following article:

Removing an Email Address

To remove an email address:

  1. Select the email you wish to remove.


  2. Click the Remove Email button.

  3. You will receive a notification indicating that the removal of the email address has been successful.


Reset Ticket System Access

If you would like to reset the password to an existing Ticket System email address, please follow the steps below:

  1. Go to https://tickets.hostgator.com/lost_password
  2. Enter the email address you wish to reset.
  3. Click Reset Password.
  4. Access the inbox of the email in question and follow the instructions provided to reset the user's access to the Ticket System.

For additional information regarding the Ticket System login area, please refer to the following article:

If you experience issues with submitting a new ticket, please contact HostGator support via phone or live chat support and we will be happy to assist you.