Providing Feedback to HostGator

We want to hear what you think. Whether it's your experience working with our 24/7 support or an issue with one of our products, your feedback helps us make things better for everyone.

Check out the following sections to learn how to provide both positive and negative feedback on our performance:

Product Feedback

Follow these steps to send us your input on HostGator products:

  1. Log into your Client Area at https://portal.hostgator.com/
    • If you cannot remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
  2. Click Feedback in the bottom menu.
  3. In the pop-up, please share your suggestions, ideas, or issues for HostGator.

Employee Kudos

We want to hear about HostGator employees that go above and beyond for you! To leave positive feedback on a HostGator employee's performance, please email us at kudos@hostgator.com and provide us with the employee's name and the estimated date and time of your conversation. We want to recognize the employees who make HostGator awesome for our customers!

Miscellaneous Feedback

HostGator prides itself on providing excellent customer experience. If you come across anything that you'd like to bring to our attention - whether it's positive feedback or negative feedback - please send us an email with specific details to feedback@hostgator.com. Our customers keep us in business, and we want to know how we can serve you better. We value your feedback and will make sure it gets to the right people for immediate attention.