Frequently Asked Questions

In order to quickly provide you with the answers you need, we have gathered solutions to our most common inquiries in this knowledge base article. It will be updated regularly to reflect the most relevant information.

  1. I received a notice that said my site(s) is abusing server resources. What do I do next?
  2. I just registered a domain name and it doesn't seem to work yet. Is there anything else I need to do?
  3. I just ordered a Reseller account and I'd like to set up DNS. What are private name servers and how do I set them up?
  4. I would like to purchase hosting, but I'm not sure which hosting plan is best for my needs?
  5. I just signed up, and I'm a bit overwhelmed. How do I start using my account?

1. I received a notice that said my site is abusing server resources. What do I do next?

There are various reasons why a site may utilize more than its normal share of server resources. Unfortunately, it is often unexpected and doesn't necessarily follow a major modification of your website; this can make it difficult to identify the cause and ultimately resolve the issue.

The following resources may be able to help you resolve this issue:

Troubleshoot

To begin troubleshooting this issue, you should have a basic understanding of the limits and resources for your account and what happens when they're reached:

Resolve the Issue

The following articles can help you troubleshoot your resource usage issues:

2. I just registered a domain name and it doesn't seem to work yet. Is there anything else I need to do?

Congratulations on the new domain name! There may be additional steps required to configure your new domain name. If you ordered your domain name along with your hosting package, it should already be configured for your hosting package and you will just need to wait for DNS propagation.

If you purchased your domain separately, it may or may not have been automatically been associated with the correct hosting package. You can check by performing a WHOIS lookup to query your domain name's settings. The WHOIS results will contain the currently configured name servers.

Name Servers

For help determining what your name servers should be, please review:

If you need to update/change your name servers, please see:

3. I just ordered a Reseller account and I'd like to set up DNS. What are private name servers and how do I set them up?

Private name servers are DNS name servers that are associated with a particular domain name as opposed to being associated with those of HostGator. Private name servers can only be used on our Reseller, VPS and Dedicated Server hosting plans. It is not possible to use private name servers on our Shared hosting plans (Hatchling, Baby and Business).

To learn more about the benefit of private name servers and how to set them up, please see:

4. I would like to purchase hosting, but I'm not sure which hosting plan is best for my needs?

We have developed the following resources to help you determine the best hosting plan to suit your needs:

5. I just signed up, and I'm a bit overwhelmed. How do I start using my account?

Welcome to the swamp! We're here to help you get your website(s) going! For help getting started with your specific hosting plan, please see: