Enable SiteLock SMART Scan

This article is part of our series on getting started with SiteLock. For other articles and helpful tips on activating and using SiteLock services, you can go to the following URL:

  • Welcome to SiteLock - An Introduction to Your SiteLock Account
  • What to do when SiteLock Finds a Vulnerability
  • Enable SiteLock TrueShield and TrueSpeed
  • How to use SiteLock TrustSeal
  • Verifying Account and Domain Information in SiteLock
  • SiteLock Overview and Resources
  • SiteLock Free Scan FAQ
  • SiteLock SMART scan is included with the Fix and Prevent SiteLock Plans. The SMART scan will automatically scan your website for malicious code and remove it from your site files. SMART scan requires setup in order to function on your website, and will require FTP credentials for your website's document root.

    Use the following steps to enable SMART on your website:

    Step 1: Navigate to Your SiteLock Dashboard

    • Log into your Billing Portal
    • Perform the following actions to navigate to your SiteLock Dashboard:

      Click Here for the New Portal Experience

      1. Click the Hosting tab.
      2. Select the hosting package you purchased the SiteLock plan for from the drop down box.
      3. Click the SiteLock icon from your menu bar.
      4. Click the Dashboard icon under Manage and across from the domain for which you wish to manage.

    If you have one of our Legacy SiteLock Plans, you will need to use the following steps to access your SiteLock Dashboard:

    1. Login to your cPanel and click the SiteLock icon from the Special Offers section.

    2. Click Access SiteLock next to the domain which you have purchased SiteLock for.

    Step 2: Activate SiteLock SMART Scan

    1. In your SiteLock dashboard, Settings from the left hand menu.
    2. Click SMART Settings.
    3. Underneath the other SMART Scan options, click Show me the wizard:

    4. You will be prompted for your FTP credentials on the next screen, please enter the following information:
      • Leave FTP selected in the drop down box.
      • Replace ftp.example.com with your servername (This may be found in the server information section of cPanel sidebar).
      • Enter 21 in the port field.
      • Enter your FTP username and password in the appropriate fields.
        Note: You may use your cPanel credentials, rather than an FTP account that is restricted to your domain name, this will allow sitelock to see your entire home directory in the next step.


    5. Click the Test Connection button.
    6. Next, select the document root for your domain. Your primary domain's document root is public_html. If this is an addon domain you will need to locate the folder that contains the files for the addon domain:

      Note: You may find the document root for an addon domain in the Addon Domains icon in cPanel.
    7. Click This Is It to finish setup.
    8. Note: In order to verify the domain name, SiteLock places a file on your account and accesses it via HTTP. Your site’s DNS settings must be pointed to the server and fully propagated.

    Once setup is complete, your SMART scan will run daily and remove any malware it finds.