Affiliates FAQ

What is the Affiliate Program?

The Affiliate Program for HostGator.com is a way to earn money while you refer customers to HostGator from your website, social media, blog, etc.

If you are interested in joining the program, it's free and easy! You can learn more and apply HERE.

What is Impact (Impact Radius)?

Impact is the technology and payment processing platform that we use to host our affiliate program. Here you can see reports, earnings, links/banners and receive important announcements for the program.

When will I get my payment?

Our standard turnaround for payments is 2mo + 10 days. This is to account for HostGator's amazing 45 money back guarantee which makes our hosting risk free to try!

We also have a minimum threshold for payment processing. To learn more about the details of our program please consult our Terms of Service.

I am having trouble logging in?

Please make sure you are logging in from one of our two platforms that you are actually joined to. Impact or CJ Affiliate.

If you have forgotten your password/username please use the prompts on the login pages to assist you in retrieving or resetting your information.

I am only getting $50 for 6+ sales?

NOPE! You can actually earn upwards of $125/sale with our performance tiers! To learn more about the performance tiers, you can look HERE.

How do I make a promo code?

In order to create a custom promo code, you must be joined to the affiliate program via Impact. From there you will see Resource Links once you login on your dashboard page. There will be a link to click on called Request a Custom Promo Code. That will give you step-by-step instructions with screenshots.

What is the application process/ when will I be approved?

The application process is fairly quick, easy and FREE! You can find the link to start the application process HERE.

We aim to approve applications after a manual review in about 48hrs during normal business hours/non-holidays.

I was denied for not enough traffic? -- no content.

We require that applications are submitted with a functioning URL that has relevant content and seems to have some reasonable amounts of traffic driven to the site to ensure that both the affiliate and HostGator have a mutually beneficial partnership.

These are up to our affiliate team's discretion.

Can I make a commission on Add-ons?

HostGator's Affiliate Program pays on hosting sales ONLY.

How do I receive my payment?

You can set up your payment preferences through Impact or CJ Affiliate depending on their payment processing options. There are a few to choose from so please consult with the platforms directly with any specific questions.

How do you track sales?

Depending on what platform you are joined to, we have the ability to track your sales/referrals through tracking links that a customer clicks through OR we have the ability to use custom coupon code tracking. This is where a customer can use your custom code without clicking a link at our checkout and you will receive credit any time that custom code is used.

If you have questions about this feel free to contact us directly at affiliates@hostgator.com

Am I required to have a hosting account with HostGator to be apart of the Affiliate Program?

Not at all...although, a lot of our customers end up being some of our best advocates!

I was apart of the old Affiliate Program before the switch to Impact, do I still have an account?

If you aren't sure if your account was transferred over or if you didn't set up a new account after our old platform closed, you should contact us at affiliates@hostgator.com or simply create a new account with us by signing up HERE!

What do the different Status Details mean?

In our Impact platform reporting we have status details that let you know the customer's status or standing with HostGator and thus gives you information about your sales eligibility for a commission. These statuses are fluid and updated regularly and will only be locked at the time of payout.

Can I sign up my clients?

We don't recommend signing up on another customer's behalf. If you have extenuating circumstances please contact us at affiliates@hostgator.com.

How do I generate a tracking link?

You will need to login to your affiliate account and there may be a tab for links/banners/ads or there may be a generic link on your dashboard page. We are constantly having sales, updated creative or promotions so please make sure you are also opted into receiving our promo newsletters and announcements.

If you have any questions please contact us at affiliates@hostgator.com.