What to do When SiteLock Finds a Vulnerability

This article is intended for customers who already have a SiteLock account. If you still don't have SiteLock, use the following link to learn how to signup, so you can enjoy the benefits:

If you have questions regarding the SiteLock dashboard or website, please check out our Introduction to SiteLock article.

If SiteLock Shows a Failed Scan:

If SiteLock finds a vulnerability, your dashboard will show a failed status for the scan which found the issue. If you have email notifications turned on, you will get an email notifying you of the issue. If you do not have email notifications turned off, you can check the 'Messages and Alerts' section at the bottom of your dashboard to see the notification that would have been sent to you.

If you see an failed scan on your dashboard, you will need to contact SiteLock's specialized support team to get the issue resolved. We will not have access to your SiteLock account and will be unable to see the reports and scans which they have performed.

However, from SiteLock's website, they assure that they do not stop at just identifying an issue. Their team will actually fix your issues, harden your current website, and can even design and develop a secure website for your business, while maintaining ongoing security.

To begin working to resolve an issue from a scan, check the notifications for any steps to resolve less sever issues, or click on 'Support' in the top navigation bar to contact our Support department and get further instruction to get the issue resolved

If a scan fails, site visitors will not be alerted to any problem. The SiteLock seal will simply continue to display the date of the last good scan of the website site. If the site owner fails to rectify the problem, within a few days SiteLock will remove the seal from the site and replace it with a single pixel transparent image. At no point will SiteLock display any indication to visitors that a website has failed a scan.