Welcome to SiteLock - An Introduction to Your SiteLock Account

This article is intended for customers who already have SiteLock and want to begin using their account. If you still don't have SiteLock, use the following link to learn how to signup, so you can enjoy the benefits:

Jump to a Specific SiteLock Feature


An Important Note About SiteLock Service

Some services provided by SiteLock will not work without configuration. Specifically both TrueShield with TrueSpeed Firewall/CDN and SMART Scan require both activation within the SiteLock dashboard and DNS configuration to function. The following articles will assist with activating these services if you have purchased them:


Logging in

Shared Hosting / cPanel

  1. Login to cPanel
  2. Click on the SiteLock icon in Special Offers section.
  3. Click on Access SiteLock next to the domain you wish to access.

Reseller Hosting

  • Directions on how to access SiteLock will be emailed to you when you signup.


Navigation Menu

Once you are logged in, the top red bar serves as your navigation menu for the site. The following sections will give you a brief overview of the six links at the top.

Dashboard

The dashboard is a centralized hub for checking on the status of your domains and managing your SiteLock account. This is the page you first see when you log in, and you will use it the most.

Make sure you are familiar with navigating See Below this page.

Sites

This page will show you a list of websites which SiteLock is actively monitoring. You can also view the status of these domains as well as add new ones to your account.

Users

This page will show you a list of users which you have created along with their login email and role. If you have not created any users will just see one user with the role of owner; this is you. You can add and remove users which gives them limited access to view the dashboard and open support tickets with SiteLock.

TIP: Creating a user for a web designer or any other third party monitoring your sites can be very useful so that they can access the Trust Seal for installation or keep up with any possible vulnerabilities of the site. Anyone with the role of 'User' will not have access to add or remove any users, domains, or features; it will only allow them to view the dashboard, acquire the Trust Seal, and open support tickets.

Settings

This page will allow you to change the security, email subscription, scan, and SiteLock SMART settings. 

For more information about what SiteLock SMART is, please visit this article by SiteLock:

Account

This page will allow you to update account information for your company and billing.

Support

This page will allow you to submit a ticket directly to SiteLock. Use this to ask any questions or report an issue to them.



Navigating Your Dashboard

The following sections will give you a brief overview of the five basic features of your dashboard.

Verification Status

The top section of your dashboard shows the account name and the verification statuses of your domain, phone number, and address.

The verification status of any of these three items will be indicated with either a caution sign, meaning that item is still not verified, and a check mark, meaning verification for this item is complete.

Verifying this information will allow SiteLock to ensure the best possible security of your account. Here is an article that will walk you through verifying your domain and information:

Note: If you have multiple domains protected by SiteLock, use the domain dropdown box in the upper right corner of your account page to change the domain you are working with.

Security Scan Summary

The Security Scan Summary will provide you with a quick and easy rundown on your recent scans and their results. This will allow you to quickly see what has been done and pinpoint any issues with ease.

Trusted Seal Graph

The graph below the scan summary will provide you with a quick and easy rundown on how your seal is actually affecting your site's visitors. The more people who see your Trusted Seal will be directly related to the number of people who feel secure visiting your site. Over 70% of online customers look for a security seal before providing data to a website.

Messages and Alerts

The Message and Alerts section will display alerts and statuses for scans which have been performed.  If you have your alerts turned on in 'Settings' -> 'Email Subscription' then you will have already received all these alerts conveniently to your email.

Trusted Seal Code

This last section is where you can get the code of your Trusted Seal to display on your page. You can use the drop down menus to change the language, size and color of the seal. Once you have the preferred seal selected, click save and copy and paste the code into the footer of your website.

If you are having trouble, here are detailed instruction on how to install and use the Trusted Seal: