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Support Portal Home » WebHost Manager (WHM) » Sorry, a DNS entry already exists, please delete it first (from all servers in the dns cluster) - WHM

Sorry, a DNS entry already exists, please delete it first (from all servers in the dns cluster) - WHM

When trying to add a new domain in WHM, you may get an error like this.
Account Creation Status: failed
Sorry, a DNS entry for domainname.com already exists, please delete it first (from all servers in the dns cluster)

This means that a DNS Zone File already exists for this domain. Simply click to the "Delete a DNS Zone" link (in the WHM left-hand menu) and remove the domain name you are trying to add. Now you can reattempt the account creation.

If you still need assistance, feel welcome to contact HostGator so we can help.

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Article Comments

Vivian
Yes, it helped somewhat. I was receiving the DNS Zone error when trying to add my domain. So it help knowing about deleting the DNS Zone link however this process didn't work for me.

Sorry, thesocialmediamarketing.org cannot be removed because it is still configured for use on an active account. Please remove the domain from the account by deleting the subdomain, addon domain, parked domain, or account it is linked to. If all else fails, remove it from httpd.conf.
Posted: April 4, 2012
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Posted: December 13, 2011 (Global Reply)
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