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Video tutorials not playing

In some cases our Video Tutorials are not playing or loading after displaying the HostGator logo, this article will provide you the workaround.

Currently the Video Tutorials require an active sound device to be plugged into your computer. This issue is most commonly seen on Windows 7 computers.

If you are experiencing this issue, please plug in a set of speakers or headphones. This should should activate the sound on your computer and allow the tutorial the play. The tutorials will still play if you have a sound device plugged in and the volume muted.

If you are not able to plug in speakers or headphones, it is recommended that you disable your sound card for the time being.
Instructions on how to turn your sound card on and off using Windows 7.

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Article Comments

Jo Condrill
Even with headphones plugged into laptop - no audio goes with video and closed caption is too far down the page to be seen
Posted: March 9, 2011
glen
same problem as jo, except i havve windows xp
Posted: May 16, 2011
HostGator
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Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
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