Traceroute, Whois, Ping and Dig

The Traceroute, Whois, Ping and Dig tools are very informative. There are many ways to run these commands, but here is the easiest method:

Note: Network-Tools.com appears to be blocking some Chrome users (you would see a message with Error 1010 - Access Denied). However, you should be able to access nwtools.com by using another browser such as Firefox or Opera.
  1. Go to nwtools.com.
  2. Choose Express.
  3. Enter the domain or IP address in the search field and click Go.
This will run a series of tests. Give the tools a moment to run and check your results. Here's what you should look for when viewing your results:
  • Traceroute - The trace should have the last hop at a HostGator server.
  • Whois - For Whois, you should make sure the name servers are pointed to HostGator and that they were not changed in the past 48 hours.
  • Ping - Ping simply shows you the last IP from the traceroute, but you may still need a separate Ping test in some cases.
  • Dig - The Dig will be listed under Answer Records, showing the information from the DNS zones. This information is much more advanced.

How to Run Traceroute and Ping from a Desktop

While a website utility like nwtools.com is great for checking our servers, it will not indicate anything about your connection. To test your connection to HostGator servers, please run the tests directly from your desktop.

Alternatively, you can use the preferred method explained in the following article:

Windows

To ping a domain on a Windows-based machine:

  1. From the Windows Start menu, select Run.
  2. Type cmd.
  3. Type the command ping or tracert, followed by the hostname, IP Address or domain name you wish to ping. For example:
    C:>ping exampledomain.com
  4. Press Enter.
  5. Once the process is complete:
    1. Highlight the full text.
    2. Press Ctrl+C to copy the results.
  6. Please contact us via phone or Live Chat with the results so that HostGator can further investigate any connectivity issues.

Mac

To ping a domain on an Apple-based machine:

  1. In the Spotlight search feature, locate Network Utility.
    • If you do not have the Spotlight search feature on your device, try locating the Network Utility by navigating to Applications > Utilities.
  2. Select the Ping or Traceroute tab.
  3. Enter the hostname, IP address or domain name you wish to ping.
  4. Click Ping or Trace.
  5. Once the process is complete:
    1. Highlight the full text.
    2. Press Ctrl+C to copy the results.
  6. Please contact us via phone or Live Chat with the results so that HostGator can further investigate any connectivity issues.

Alternatively, Mac users can run traceroute and ping using the terminal tool. For further instructions, please see the following article:

Linux

To ping a domain on a Linux-based machine:

  1. Access telnet/terminal window.
  2. Type the command ping or traceroute, followed by the hostname, IP Address or domain name you wish to ping. For example:
    ping exampledomain.com
  3. Press Enter.
  4. Once the process is complete:
    1. Highlight the full text.
    2. Press Ctrl+C to copy the results.
  5. Please contact us via phone or Live Chat to provide us with the results so that HostGator can further investigate any connectivity issues.