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Support Portal Home » Specialized Help » Technical » Magento install error - Exception printing is disabled

Magento install error - Exception printing is disabled

Here is a known error which can occur when installing Magento:

There has been an error processing your request
Exception printing is disabled by default for security reasons.
Error log record number: XXXXXXXXXXXXXXX

Here is the solution:

  1. Navigate to the "errors" folder.
  2. Change local.xml.sample to local.xml
  3. You should now see a new list of crazy errors all over the Magento page - this is okay.
  4. Open magento/lib/Zend/Cache/Backend/File.php and look for:
    protected $_options = array(
    'cache_dir' => 'null',
  5. Change it to:
    protected $_options = array(
    'cache_dir' => 'tmp/',
  6. Save it.
  7. Now the final step is to go create a tmp folder in the root Magento folder.
  8. That's it.
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Article Comments

Yogesh
It helps me and solved my problem.
This is really helpfull post.

Regards,
Yogesh P.
Posted: June 29, 2010
Agam
amazing this is very helpful article . I have solved my problem with this article

thankyou
Posted: July 20, 2010
iran
PHP Parse error: syntax error, unexpected '/', expecting ')' in E:\home\ciatennis\Web\lib\Zend\Cache\Backend\File.php on line 91

?
Posted: September 20, 2010
HostGator
I hope you are on a Windows dedicated server, otherwise your site is trying to access files on your local PC.

I suggest you reinstall Magento or contact us via email for assistance with the error message.
Posted: September 20, 2010
Toy
Amazing!!! I love you
Posted: November 29, 2010
Rahul
Thx .. i also solved using this post
Posted: April 18, 2011
Nico
THANK YOU VERY MUCH for this very helpful post!
Finally I succedded in making Magento working on my server and my website!
Posted: April 24, 2011
Nicolas
Thank you, you're great that's exactly what was wrong

Great thanks
Posted: May 12, 2011
Rowan
YOU SIR! ARE A HERO!
Posted: September 29, 2011
Elvis
Wow! This has saved me from a heart attackl...lol.
Thanks so much
Posted: October 1, 2011
Philosoft.info
thx boss...this is a great solution......
Posted: December 4, 2011
Josh Howenstine
Worked for me! Thanks
Posted: February 22, 2012
sankhabanerjee
maintenance.flag the file in your root folder the reason of the error.Just rename it to _maintenance.flag
Posted: March 5, 2012
Lean
Your article has been really helpfull and clear for me, i solved my Magento's issue, thank you a lot!!!
Posted: March 20, 2012
Nikolaj
Thank you, this solved my problem right away.
Posted: March 22, 2012
Fernando
Thanks for the help, God bless you
Posted: March 30, 2012
Chris
WOW - thanks! This really works!
Posted: April 3, 2012
abdou
gooood !! thank you for the help
Posted: May 10, 2012
Chido Dike
I'm the happiest person here. This worked really well. Thanks HostGator. Thanks Y'all
Posted: May 14, 2012
TG-Gary
Phew! So glad I found this. I'm not even a customer! Saved me from a terrible first impression with a client. I wish I could somehow thank HG for this.
Posted: May 25, 2012
Dan
Thank you so much. You are Wonderful
Posted: June 15, 2012
Mahfuz
Thanks.
Posted: July 29, 2012
phalguni
It is really useful.
thanks a lot :)
Posted: August 23, 2012
Ben
Merci beaucoup !!!
Posted: August 27, 2012
Dan
Great!!! Thanks. It worked.
Posted: September 13, 2012
sandeep
thank you sir
this is very awesome post
Posted: October 4, 2012
Pradeep Thakur
Great work boss....Thank you so much.
Posted: October 12, 2012
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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