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Support Portal Home » Specialized Help » FTP » Secure FTP, SFTP and FTPS

Secure FTP, SFTP and FTPS

FTP over SSH is not SFTP, and is not supported.

These are the two types of secure FTP we support.

1. SFTP is SSH FTP.

SFTP is allowed on any server, and you can connect with PuTTY or WinSCP over port 2222 (port 22 for dedicated and VPS accounts).

Host: domain.com -or- server IP
Username: control panel user name
Password: control panel password
Port: 2222 -or- 22 (depends on type of hosting)

Note: This login requires your control panel user name and password. Other FTP logins you create will not suffice.

The SSH service, and therefore SFTP, is not available on Windows shared plans.

If you cannot connect, please contact HostGator via live chat, phone, or email support@hostgator.com to tell us.

2. FTPS is FTP over SSL or TLS.

FTPS is allowed on dedicated and VPS servers only. Please submit a ticket to support@hostgator.com requesting "enable TLS for FTP".

Host: domain.com -or- server IP
Username: control panel user name
Password: control panel password
Port: 990

Note: This login requires your control panel user name and password. Other FTP logins you create will not suffice.

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Article Comments

Caroling of wholeo
How about adding "Fetch" or some sftp program for Mac users? I'm assuming PuTTY or WinSCP are for windows. Anyway Fetch works for me.
Posted: July 17, 2010
Alan
Apparently, only the cPanel account can use SFTP on shared hosting servers. Secondary FTP accounts created in cPanel must use FTP, and cannot use SFTP.
Posted: November 21, 2010
HostGator
True, the SFTP connection is actually a SSH connection, not an FTP connection.
Posted: November 21, 2010
isogashii
You can use FileZilla, and select proper Server Type in the Site Manager settings
Posted: November 23, 2010
eko
thank's, it's work
Posted: February 18, 2011
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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