First, Refresh the webpage in your browser.
All website files must be inside the public_html folder.
Your home page should be named index.html (all lower-case).
Broken images may be in the wrong folder. Also the file name may not match what is in the HTML code.
Note: Site Studio requires the domain name to be fully propogated and resolving to Hostgator.
Site Studio support is at www.psoft.net/ssdoc/help.html
Note: Some FrontPage extensions may not be supported. cPanel will only support publishing with Microsoft FrontPage 2000 and newer versions.
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HostGator
The problem is that you already have a defined index page (possibly index.php or index.htm).
The best solution is to edit your .htaccess file and tell it to use index.html as your default page.
Read all about this by searching "Directory Index". http://support.hostgator.com/articles/directory-index
The best solution is to edit your .htaccess file and tell it to use index.html as your default page.
Read all about this by searching "Directory Index". http://support.hostgator.com/articles/directory-index
Posted: September 11, 2009
file timestamps change on FTP upload
WHM site using cPanel. When uploading file the file date is changed from the actual file creation date to the current date. Filezilla's "Preserve Timestamp" setting make no difference. A Filezilla forum entry says that timestamps cannot by preserved using ftp if the host does not support certain protocols, or something like that.
Seems that files dates we preserved in the past. I don't know what's going on. Any suggestions?
Seems that files dates we preserved in the past. I don't know what's going on. Any suggestions?
Posted: July 22, 2010
HostGator
The Pure-FTP daemon doesn't support MDTM.
If you upgrade to a VPS or Dedicated server, you can run ProFTPd which supports that.
If you upgrade to a VPS or Dedicated server, you can run ProFTPd which supports that.
Posted: July 27, 2010
Robert
I hired an outside programmer to try to clone a model PHP site. It didn't work. Now I'd like to return everything to what it was originally when the account was opened (except emails), deleting all folders and files installed by the programmer and replacing any folders and files that were modified or deleted. Is there any way to do a complete reset of all files and folders like this?
Posted: September 9, 2010
HostGator
The only way to do that is make a backup of your account before the programmer touches it. The we can restore to the backup.
However, if you are happy to have EVERYTHING reset (including emails) please read http://support.hostgator.com/articles/restore-account-from-beginning-original-setup
@Robert, I recommend you do a full backup in cPanel, then follow the link I typed here and request us to wipe everything (this will include emails). Then you can submit the form at http://hostgator.com/restore and ask us to restore only the email accounts and emails.
However, if you are happy to have EVERYTHING reset (including emails) please read http://support.hostgator.com/articles/restore-account-from-beginning-original-setup
@Robert, I recommend you do a full backup in cPanel, then follow the link I typed here and request us to wipe everything (this will include emails). Then you can submit the form at http://hostgator.com/restore and ask us to restore only the email accounts and emails.
Posted: September 9, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff,
and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.
Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.
Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.
Posted: December 13, 2011 (Global Reply)
I uploaded the new file again, from within the HostGator panel, via your online FTP, but still no new web page. The file dates on the server reflect today's date. The new page was uploaded five hours ago, and still no change. I'm stumped.
Am I doing something wrong?
Thanks.