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Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings

We have video guides on most emails clients in our Video Tutorial Section: http://www.hostgator.com/tutorials.shtml#email_clients

To see a step-by-step tutorial on how to configure Outlook 2003/2007 please click the link below: http://www.hostgator.com/outlook2003.shtml

To see a step-by-step tutorial on how to configure older versions of Outlook Express please click the link below: http://www.hostgator.com/outlook.shtml

Outlook 2010 is exactly the same as other versions of Outlook, but finding the settings is slightly different. Just go to File > Info > Account Settings. Next, under the Email tab, you can choose New or Change.


Email settings for any Email Client except Mac Mail (Outlook, Eudora, iPad, etc.):

Be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)

Type of connection: POP3 or IMAP (what is the difference?)

Incoming mail server: mail.yourdomain.com
Outgoing mail server: mail.yourdomain.com
Outgoing mail server does require authentication.

Incoming mail port: 110 for POP3, 143 for IMAP
Outgoing mail port: 25 (If 25 does not work, try 26, as some ISPs block port 25)

** No SSL boxes should be checked **
Note: If you want a secure connection using SSL, please refer to the related article.

Username/Account name: must be the full email address (name@yourdomain.com).
Sometimes this setting won't work until you replace the @ with a + in the username.

Password: the email password. Do NOT use SPA (secure password authentication).

Warning for iPad users: If you have already setup your email incorrectly, you cannot simply update the settings to be correct. Instead, you need to fully delete the account from the iPad, perform a hard reset, and recreate the entire account with the proper settings.


Mac Clients: Please refer to the related article for Mac Mail Setup, instead of this page.


Article Comments

John Lee
Having spent over an hour on live support with one of your excellent technicians this afternoon it became very apparent that the cpanel section on emails is crap. The pre facelifted one had loads of correct, working information and auto confiqure options on current email clients and it has all been replaced by a version with pretty colours that does not work but looks nice. There is no port number given ffor incoming mail, the auto configure options do not work and are for email clients that are nearly ten years out of date. The information on this page should be in the cpanel where it is needed and not hidden away on a link that is not even in the cpanel. Very very poor. If you give the right information then it will cut down on support costs and although your support is great wouldn't you rather not need so much of it?

HostGator
Thank you for your feedback. Unfortunately, cPanel is not under our development.

There is a new version which will be available soon, and if it still has the problems you report, then I will find a way to contact cPanel and let them know.

John Lee
Thank you for your response. I was under the impression that the cpanel was setup by yourselves so I take back what I said. What is clear from this then is that your support saves the day and I apologise for my comments as I am clearly blaming the wrong party.

HostGator
No apologies necessary. We are only here to help.

Bathyscaph
In order to get outgoing e-mail to work with Outlook 2007 I had to leave the 'My outgoing server (SMTP) requires authentication' button UNCHECKED. Then When it pops up a password request I type in the password and hit remember password. All instructions say to check this box but, at least for me, that causes Outlook to fail every time.

Praveen
My mails are always sent as SPAM into yahoo and hotmail accounts! any suggestions?

i'm using google hosted mail ( MX is set)

HostGator
You will need to check with Google to solve the problem.

Another possibility is that you can upgrade to a VPS or dedicated and have HostGator create custom PTR and SPF records, which help improve your domain name's email reputation. Just email support@hostgator.com for details.

suzanne
I am on the Mac and just went through a lengthy ordeal via chat. What I discovered is the server addresses need to be the number and not the name. Hope that helps someone.

Nick
Thanks Suzanne: I work on Mac and confirm I needed to use "numerical" (my "site IP address") not "name" in the "name address" Mac Mail preferences field.
It's working fine now!

Daniel
I've just setup IMAP on my outlook but I am unable to see the emails I sent in either the outlook sent box or the hostgator webmail sent box. Tried the chat but they don't know how to resolve it either. Hope someone in here can help.

HostGator
All you need to do is subscribe to the Sent folder.

Read more at "I cannot view Sent, Trash, Drafts, Junk and other folders".

http://support.hostgator.com/articles/i-cannot-view-sent-trash-drafts-junk-and-other-folders

Anders
An importent issue that is not brought to light:

How you save your outgoing mail to sent folder.

Set the root folder path to: INBOX
Change the Sent Items path to: Sent

Refresh your folders, try send a mail and you will see it will save it to your Save box. I Lost over 30 mails by going from webmail to Windows Live Mail without thinking to setup it correctly first time, mail lost :(


Marc
I am a French user and was not able to use deleted/sent folders using IMAP in
outlook because my folders were in French, only by renaming them to the
English names did they start working properly.

Greg Kaplan
Anders

Your feedback on changing the root path and sent folders was MONEY. Nobody could figure this out for express 6. Nice work I owe you a beer. Seriously


HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

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Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.



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