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How to access your email through cPanel

There are several ways to read your email. Normally, users will go to yourdomainname.com/webmail and login (click here for more details).

If you are the administrator and would like to access different email accounts through the cPanel, you may do the following:

  1. Click on the Email Accounts icon (not the Webmail icon!)

  1. Find the email account you wish to access in the list of email accounts.

  1. To the right of the email account you want to access, click on More, and then click on Access Webmail.

  1. An new page asking for your password will appear.  Enter the correct password. (If you need to force your way in, you can reset the email password with the Change Password link on the previous page.)
  2. Click on the web mail application that you would like to use.
    • SquirrelMaill
    • Horde
    • RoundCube

You have now accessed your email through cPanel.

Important Note:

The Webmail icon in cPanel does NOT take you to the email accounts you created for yourself and your users.  Instead it shows you the default email account for your hosting account where server messages are sometimes sent.  Follow the directions above to use webmail for your email accounts.


cPanelcPanel is a popular web hosting control panel that helps you manage your hosting account and assists you in creating web sites, managing e-mail addresses, & installing applications to a server.

cPanel is available on all HostGator Linux hosting plans, including Shared Hosting, Reseller Hosting, VPS and Linux Dedicated Servers.

Article Comments

Bob
I am not receiving email in my "default" inbox. For example, when I login to Horde, I do not see my messages in the inbox. Instead, I see them in a folder named user@website.com. I can send and receive email from this folder without any problems.

I just changed several sites from my old webhost - not sure if that has anything to do with it.

Is there any way to configure email so it is sent to my "default" inbox?

HostGator
This is not a good medium for troubleshooting and support.

From the information I have, I suspect that you are accessing the Webmail icon from within cPanel. Please do not do that.

Instead, go to your-domain.com/webmail and login at the prompt.

If you need more help, please join us in live chat or call us on the phone.

Lorelei
I'm having email troubles. I saw "no mail, no mail, no mail", then one day I had thousands of messages. I read them, sorted them, added some folders to my email, then deleted some. The next day and for the next two months, I see "no mail." What's up? I know I have stored messages, even if I don't have any spam - which would be strange - but I can't seem to find them. What should I do next?

HostGator
You are obviously going to two different places at different times. In cPanel, click on the Mail icon, but never the Webmail icon. Also, never attempt to access the webmail account for your plain cPanel username; it will only confuse you more.

If you still have problems, contact HostGator so we can show you this. Also, we may need to help you disable your catchall email, as this could be redirecting your emails to the wrong mailbox.

HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

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Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.



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