How Do I Access My Spam Folder?

If you've configured your cPanel hosting account to use the Spam Box feature of SpamAssassin, mail identified as spam will be placed in a spam folder; however, you will not immediately see the spam folder in webmail if you have not subscribed to it.

Pop clients (such as Outlook): Your mail program has a way to subscribe to your new folders. Please refer to the help section of your program.

SquirrelMail Webmail

If a spam or junk folder does not already exist, you will need to create and subscribe to it.

  1. Visit the cPanel webmail interface and choose SquirrelMail.
  2. Click on  the Folders link at the top of the page.
  3. Under Create Folder, enter the name for the new spam folder.
  4. Click Create.

If the folder does not automatically list itself in the Subscribe list under the Unsubscribe/Subscribe area, you will need to manually subscribe to the folder by selecting the spam folder and clicking Subscribe.

Horde Webmail

If a spam or junk folder does not exist, you will need to create it.

  1. Visit the cPanel webmail interface and choose Horde.
  2. Click on the Mail icon at the top of the page.
  3. Click on the Options icon at the top of the page.
  4. Under the General Options column, click the Server and Folder Information link.
  5. From the Spam folder drop-down menu, select Create a new Spam folder.
  6. Enter the name for the new spam folder.
  7. Click Save Options.
  8. Click on the Folders icon in the top menu to see the new folder.

The spam folder may not appear immediately in the Mail section of the left column, but should appear there next time you login.

RoundCube Webmail

If a spam or junk folder does not exist, you will need to create it.

  1. Visit the cPanel webmail interface and choose RoundCube.
  2. Click on the Settings icon in the top-right corner of the page.
  3. Click on the Folders tab.
  4. Click the + button in the bottom-left corner of the Folders panel to create a new folder.
  5. Under Folder properties, in the Folder name field, type Spam.
  6. Click Save.

You should now see the Spam folder in the Folders panel on the left-hand side of the screen. Be sure that the check box next to the folder name, under the Subscribed column, is selected.