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Support Portal Home » Specialized Help » Email » Does your email client suddenly claim your password is wrong, even though you have not changed any settings?

Does your email client suddenly claim your password is wrong, even though you have not changed any settings?

All of our shared servers have a 30 check per hour per IP address limit. If you hit this limit in any hour you'll be locked out for the rest of the hour.

Solution: You will need to disable the automatic checking for new emails. If you do not want to disable it, just set it to check less often. Keep in mind the more computers you have automatically checking and/or manually checking the mail, the quicker you will hit this limit.

I need multiple users to often check email on the same domain!

If you have a company or business which checks email often, then you will need the resources of a VPS or Dedicated Server plan.

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Article Comments

Bet
Is that a 30 per hour check per EMAIL address or per domain (all addresses on that domain?)
Posted: March 5, 2010
HostGator
The limit is per customer's connecting IP address.
Posted: March 5, 2010
Lish
Does "per customer" mean per domain? So if we have 10 email accounts, each person can only check emails 6 times an hour?

How do we disable the auto checking?
Posted: March 7, 2010
HostGator
There is no limit "per customer" or "per domain". The limit is per IP address.

You can disable auto checking by referencing the Help menu in your mail client.
Posted: March 8, 2010
John
How many people share an IP address? Presumably this means that if there someone else using the same IP who checks every minute, noone else can?
Posted: July 21, 2010
HostGator
You are probably thinking of the shared IP that HostGator provides with your hosting. Well that is not the same IP we are talking about in this article.

We are talking about your connecting IP, which is provided by your internet service. It is not very likely for any conflict.
Posted: July 26, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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