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Will my existing email accounts be transferred over as well?

If your previous hosting company uses cPanel and you are transferring to a HostGator account with cPanel*, then we can migrate your current email boxes and messages.

Otherwise, we will NOT be able to transfer any email accounts. In this case, we recommend you archive your old emails and create new mail boxes with the same names at your new host.

(*All our shared hosting, reseller hosting and Linux dedicated servers come with cPanel. VPS can choose cPanel or Plesk, and Windows uses Plesk.)

How can I archive my emails?

The fastest method is to setup a POP3 connection via Outlook or another mail client. As soon as you receive using POP3, every email received is permanently saved to your computer.

How & When should I setup my email at HostGator when transferring?

If your previous hosting company uses cPanel and your HostGator hosting account has cPanel, and we are migrating your website and email for you, then the accounts and email will be configured for you.

If your previous host does not use cPanel, then you will need to create the new email accounts in your new HostGator cPanel. It is recommended that you set up the new email accounts as soon as you can login to the HostGator control panel.

Important Note: Be sure that all email accounts are created prior to changing nameservers or DNS; failure to do so may result in lost, "bounced", or unreceived emails.

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Article Comments

I would like to know WHEN I should set up my email at Host Gator when transferring. Should I do it now or after my domain transfer has been completed? Or should I wait until my website content has been transferred?
Posted: June 1, 2010
HostGator
The sooner the better. I recommend starting as soon as you can login to the HostGator control panel.

At least be sure to create the email accounts before you change your anme servers or DNS.
Posted: June 2, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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