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Support Portal Home » Pre-Sales & Policies » Payment & Fees » Bandwidth policy and prices

Bandwidth policy and prices

Bandwidth is the amount of data that can be transferred to and from your account in one month. Every time someone downloads a 10 kB file from your website, they use 10 kB of bandwidth from your account.

Also, every time someone visits your site, they are downloading the home page and use that much bandwidth.

Bandwidth is reset on the 1st of every month, except for VPS. VPS bandwidth is calculated by billing cycle, not calendar month.

Shared Web
You do not need to request more bandwidth, as we do not limit this feature for you.

Reseller
If you want more bandwidth or disk space you must upgrade or order a new hosting package.

VPS
If you want more bandwidth or disk space you must contact sales@hostgator.com with a request to upgrade to a higher level plan.

Dedicated
You can buy extra bandwidth for 30 cents per gig (pre-paid). Please email sales@hostgator.com to pre-pay for bandwidth.

We charge 50 cents per gig for bandwidth overages. Overage reports come monthly from our datacenter, and you will be automatically invoiced.

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Article Comments

Brent
Does email use bandwidth?
Posted: September 15, 2009
HostGator
Yes, both incoming and outgoing email messages use bandwidth.
Posted: September 15, 2009
Kumar
I have an reseller starter kit from Host Gator, you offerd 50GB hard disk spave -500GB bandwith

so you mean

space 50GB/Year &
bandwidth 500GB/month ? Am I right
Posted: December 28, 2009
HostGator
No, disk space is not per year. Rather, disk space is a physical limit.

You can use any amount of the server's disk space from 1 KB to 50 GB.

Bandwidth is a monthly rate. This limits the amount of uploading and downloading of content from your account, per month.
Posted: December 28, 2009
Mark
There's something I don't understand.

If I get a $9.99 shared hosting, the bandwidth is unlimited. But if I pay $374 a month for a Pro dedicated server, I do have to worry about bandwidth.

Shouldn't be this the other way?
Posted: March 19, 2010
HostGator
"Unlimited" does not mean "infinite".

Please read the our official explanation of overselling at http://blog.hostgator.com/2007/10/06/selling-out
Posted: March 19, 2010
Eason
Pro Dedicated Server have 2,500 GB Bandwidth
BG meaning gig bit or gig byte ?
Posted: October 15, 2010
HostGator
Bytes. We wouldn't talk about disk space and bandwidth in bits.
Posted: October 15, 2010
Sheilah
Can people upload customized music for download? If so, is there a file size limit?

My final question would be that should someone's website take off and they sell quite a few music files, at what point would you want them to consider a dedicated server?
Posted: November 13, 2010
HostGator
File storage is only allowed on a VPS or dedicated server. On those plans, there is no file size limit (but you do have a total disk space limit).

If your store is on a VPS and the pages start to get slow or crash (500 error) from too many visitors (too much traffic for the site to handle), then it is time to upgrade to a dedicated server.
Posted: November 15, 2010
How can I tell when I am reaching the limit of Bandwith?
Posted: November 30, 2010
HostGator
You can monitor the bandwidth inside cPanel and WHM.

When a site exceeds its allowance, the site will display a warning message which says "Bandwidth Exceeded".
Posted: December 1, 2010
Steve
You said "File storage is only allowed on a VPS or dedicated server." I'm not sure I understand. Suppose I sign up for the hatchling or baby plan. I can't place any files on my account? Or I can put only web page data on my account, but nothing else? Or I can't place files for download on my account? Please clarify. I don't get it, but I am new at this.
Posted: March 21, 2011
HostGator
You may only have web files on a shared or reseller account; no personal storage of movies, photos, literature, and music.

You may have any files, personal or professional, on a VPS or Dedicated server.
Posted: May 9, 2011
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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