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Support Portal Home » Pre-Sales & Policies » I do not see an option to sign up as an existing customer: Add this order to my account

I do not see an option to sign up as an existing customer: Add this order to my account

VPS sign up

You can only sign up on our website as a new customer. If you want to add new hosting plans to your existing account, you can purchase those from within your billing account, under Hosting Packages > Add New Package.

Shared, Reseller and Dedicated sign up

Shared, reseller and dedicated hosting plans can be added to your existing billing account by adding a new plan from within your billing account. You can also add plans by ordering on our website and entering the primary email address associated with your existing billing account (this will force you to sign up as an existing customer). See our article "Existing Customers: Adding a New Hosting Plan" for more details.

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Article Comments

Stella
Can i take my domain name and create a new hosting account? I have an employee with access to my current hosting account that keeps making changes to my domains.
Posted: October 22, 2009
HostGator
Yes, you can sign-up for a hosting plan today.

After we activate your new account, fill out a form for a free content transfer (which must include the credentials we need to access the current account).

Finally, you must change the nameservers on your domain name. Erase the current nameservers and replace them with the new nameservers (which we will provide in your new welcome email).

Read more at http://support.hostgator.com/articles/general-info-getting-started-page
Posted: October 22, 2009
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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