Abuse, Spamming, Phishing and Hacking
Due to the nature of abuse reports, our Abuse department must be contacted directly via ticket and resolved through the ticket process. Unfortunately Chat and Phone support departments may only assist in providing directions on how to submit abuse tickets, and may not directly assist with processing a ticket reporting abuse or creating a ticket on your behalf.
To report any abusive site or abusive activity, please email our Abuse department via firstname.lastname@example.org to investigate the site or activity accordingly. To best assist us in correctly addressing reports of abusive activity please provide the following in the body of your report to us if any of the following items are available:
- Email headers from spam messages originating from our servers.
Note: For information on how to retrieve the headers from an email message please see the following article:
- Attack logs identifying activity originating from our servers.
- Any additional logs identifying potentially abusive activity on our network.
Please note that we may not be able to provide you with specific updates regarding your report due to privacy reasons.
Reporting Copyright Infringement and Hacked Sites
This article is specifically regarding how to report malicious activity on an account which you do not own. For reports of copyright infringement, please visit our article on copyright infringement:
To address an issue with a compromise of your own account, please visit the following article for information regarding your options for addressing your compromised account: