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Support Portal Home » Pre-Sales & Policies » Security & Abuse » Stolen Credit Card, unauthorized signup

Stolen Credit Card, unauthorized signup

Did someone make a fraudulent charge to your credit card or PayPal?

Providing us with the following information will help us find the charge in our system, cancel the offending account, and prevent future charges.

Please, email sales@hostgator.com with the following information:

  1. Your first and last name
  2. The amount of the unauthorized charge
  3. Currency used by your card provider if not in U.S. dollars (USD)
  4. The date of the charge
  5. The type of credit card (Visa, MasterCard, American Express, Discover, etc.)
  6. The first 4 numbers of the credit card and the last 4 numbers of the credit card, eg. 1234-XXXX-XXXX-5678
Never offer a live support agent your full credit card number. HostGator does not need that information to find the transactions in question.

Please note: we take fraudulent charges very seriously. We will close the offending account, and refund back to you all unauthorized charges right away. Simply email sales@hostgator.com with the above information.

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Article Comments

Annonymous
I am interested in opening a hosting account with your company, but am afraid something like this would happen to me. I noticed your transaction page is not https:// and there is no locked padlock or broken key symbol. So
what I would like to know is how secure are your transactions?
Posted: September 29, 2010
HostGator
First, our order wizard is on a secure connection. When you click any Order button, you will notice you are redirected to https://secure.hostgator.com

Second, our customers' information is not being compromised; we won't let that happen to you. This article is written for people who already had their cards and personal information stolen BEFORE they were used to purchase hosting.
Posted: September 29, 2010
Annonymous
Thanks, that was helpful.
Posted: September 30, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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