HostGator.com » Support Portal



How to Handle the Google Attack Page

When you see the dreaded Google attack site warning, you should immediately email security@hostgator.com. Be sure to include your domain name because we will need to locate the virus that caused the issue and take steps to clean and secure your account.

Reported Attack Site!

Note: This warning will only happen in Firefox because Mozilla has a relationship with Google. Google cannot actually change your website. They can only give you a warning that they detected possibly malicious scripts on your site. You will need to get your account cleaned and secured before Google will remove the warning page.

Once the account has been cleaned and secured, please request a delisting through your Google Webmaster account. This is not something that HostGator can do for you. The excerpt below was copied from Google, and gives you step by step instructions to request a delisting.

From Google's Website:

http://www.google.com/support/webmasters/bin/answer.py?answer=45432

Once you have reviewed your site and are sure it is clean, you can can submit a request for review. Note, you will need to verify site ownership before you can request a site review.

  1. Sign in to Webmaster Tools with your Google account.
  2. On the Dashboard, select the site you want.
  3. On the Overview page, click Request a review and follow the instructions.

Article Comments

Chris
also happens in a safari browser now.

Debbie
it's easy to click on 'request a review', but then you have to verify you own the site by uploading some code to your site. I have done this, but I must be uploading it to the wrong place...so there is a very helpful tutorial to add to your archives.."How to get verified on Google Webmaster Tools"

Thanks

HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.



Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

Post Comment