Unable to Make a Payment / Payment Errors

This article will help identify your options if you have attempted to make a payment and for some reason it fails to go through. There are a couple of troubleshooting steps that you can take for a successful payment:

Failed Credit Card Payments

If you have trouble making a payment using your credit card, you may try the following troubleshooting options:

Ensure Your Billing and Credit Addresses Match

One of the most common errors when attempting to make a credit card payment is caused by a mismatch in billing addresses between your credit card account and your HostGator billing account. Update your contact information in your Billing Portal to match your credit card Billing address.

Attempt to Make a Manual Payment

Attempting to manually pay your invoice in the Billing Portal may process an automatic payment that has failed. The following article will assist with making a manual payment:

Additionally, the following interactive walkthrough will point you to directly where you need to go in your billing portal to attempt a payment:

Attempt to Charge Your Card Through PayPal

If a manual payment fails, you may attempt to create a PayPal account with your credit card and make a payment using your credit card through your PayPal account. We do not charge fees for making your payment through PayPal.

Contact Your Financial Institution

If you are still unable to process a payment, either directly through your Billing Portal or via PayPal, you may need to contact the issuer of your credit card for further assistance with making credit card payments.

Attempt Another Form of Payment / Request a Billing Extension

At this time, if you are still unable to use your credit card to make a payment, you may need to use another form of payment. The following article provides information regarding all the forms of payment we accept:

If you need additional time to resolve payment issues, you may contact us via phone or Live Chat and request an extension or ask for any possible information or assistance.

Failed PayPal Payments

PayPal uses their own payment interface, which is managed outside of the HostGator network. Sometimes PayPal payments fail due to something as simple as accepting PayPal’s terms of service.

Attempt to Contact PayPal

If you receive the following error, it indicates that you should contact PayPal support for assistance:

"We were unable to process your payment. Please try again later or a different payment method, or contact our staff for assistance.”

The following link will assist you with receiving PayPal customer support:

https://www.paypal.com/selfhelp/contact/call

Attempt Another Form of Payment / Request a Billing Extension

At this time, if you are still unable to use your credit card to make a payment, you may need to use another form of payment. The following article provides information regarding all the forms of payment we accept:

If you need additional time to resolve payment issues, you may contact us via phone or Live Chat and request an extension or ask for any possible information or assistance.