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Cannot pay? Try MasterCard SecureCode or Verified by Visa

Verified by Visa and MasterCard SecureCode

I apologize for the problem you are having making a payment online. For customers who are enrolled in the Verified by Visa or MasterCard Secure Code program, the following solution may allow the payment to go through.

Some banks require that you use your MasterCard Secure Code or Verified by Visa to complete an online payment. Here is how you can do that:

  1. Login to http://gbclient.hostgator.com
  2. Go to "Make a Payment"
  3. At the bottom of the page where is says "Looking to pay with MasterCard Secure Code or Verified by Visa?" click on "Click Here."
  4. Enter your credit card information, and follow the prompts to complete your payment.
If you have any questions, comments, or concerns relating to payments or any other aspect of your HostGator account, please don't hesitate to contact us.

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Article Comments

Tat
Is MasterCard Secure Code program the same as MasterCard virtual?
Posted: February 5, 2012
Tat
To add to my previous question. Can I pay with MasterCard virtual?
Posted: February 5, 2012
HostGator
MasterCard Secure Code and MasterCard Virtual are not the same thing. MasterCard Virtual is a type of card that banks issue on the MasterCard network, while MasterCard Secure Code is a security feature, where you enter a PIN or code when making a purchase online.

If the card has a MasterCard logo, it should work, unless your bank (or your company if it is a corporate card) has restrictions on the card preventing certain types of transactions. Any such restrictions would not come from us.
Posted: February 7, 2012
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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