Can I Get a Transcript of My Support Chat?

It can be very helpful to be able to review information provided to you by Support after you have contacted us for assistance. One of the benefits of using Chat for support is the ability to keep a full transcript of your interaction that allows you to even search for specific information you need, or print out details.

If you are still in chat with us, you may click the Print button to open a transcript of the chat in a new window:

Click the Print button in the top right corner of your chat window.

After the new window opens with your transcript in it, you can use your browsers tools to perform any of the following actions:

  • Print out the transcript.
  • Save the page as a local html document for future searching.
  • Copy the transcript into an email or another document for use with other tools.

If you are no longer in chat with us, we may still be able to provide you with your transcript. Please contact us via phone or Live Chat and providing us with any of the following information if it is available to you:

  • The ID of the chat.
  • The name provided by the agent in chat.
  • The exact name you used in the chat.
  • Verification information for any of the billing accounts you were verified for in the chat.
  • The date and time during which the chat took place.
  • An estimated length of the chat.
  • The IP address the chat was initiated from.
  • The rating you gave if you rated the chat.
  • The domain name you provided when initiating the chat.

We will do our best to locate the chat and provide the information you need if it is possible.