We are unable to accommodate requests to change the server on which your account is presently hosted. All of our shared servers have identical specifications, and we continuously monitor them for performance issues. If you are experiencing downtime or service interruptions, we can resolve the situation to your satisfaction.
We proudly honor our 99.9% uptime guarantee, and constantly strive to resolve issues in a timely manner. We respond quickly to performance issues on all our shared servers. Please understand that migrating your account to a different server is much more time-consuming than allowing us the opportunity to resolve any performance-related issues you may experience on your current server.
If you feel you absolutely must change servers, we offer the following process:
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Order a new hosting account of the same type you wish to have moved. Please note that new account will not become active until payment has been received.
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Begin the process of transferring your site content and databases to your new hosting account. HostGator does not provide free content transfers in this situation, but you may obtain a free quote for this service by contacting transfers@hostgator.com.
Please be aware that the transfer process will likely take longer than the time required to resolve any existing issues you may be having with the prior server.
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Update your nameservers (DNS) at your domain registrar to point to the new servers.
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Wait at least 72 hours for nameserver propagation to complete, and then cancel your previous hosting account.