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Support Portal Home » Pre-Sales & Policies » Billing & Account Changes » I lost or forgot my login password to HostGator billing. How do I get it?

I lost or forgot my login password to HostGator billing. How do I get it?

When you originally signed up for your account, we sent you an email containing your billing area login information.  The login information for the billing area is different than your login for your hosting control panel, for security reasons.

The billing login is your email address and billing password.

If you have forgotten your client area / billing area login, please visit:

There is a link that says "Forgot your password" that you can use to retrieve your password.  It will be emailed to the email we have on file for you (typically the one you gave us at sign up).

Not working?

If you still cannot login:

  • Be sure you are using the primary email address (the email you gave us during sign-up).
  • Enter your email address in all lowercase.
  • Remember that the password is case sensitive. Make sure your caps lock is off.
  • Be careful when you copy & paste. It is easy to inadvertently copy extra blank space at the beginning or end of your password.

If you still cannot login, please contact our support via live chat, phone, or email sales@hostgator.com for help.

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Article Comments

Jill Zarnowitz
I have tried to change my password in the billing system and every password I try it says new password invalid. I am using only letters and numbers, NO spaces, characters or dashes. I used up to 8 letters and numbers and nothing seems to work. I need to change the password from the one you gave me!
Posted: January 12, 2010
HostGator
Check your keyboard language on your home PC. Make sure it is set to the correct region and language.
Posted: January 18, 2010
dany roh i
i am too doing like that but when i went to recover it he told me this adresse not found
Posted: April 11, 2010
HostGator
The forgot password tool only works with the primary email address listed within the billing account.

Please check all of your inboxes to identify the correct email address.
Posted: April 13, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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