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Support Portal Home » Pre-Sales & Policies » Billing & Account Changes » How do I upgrade my account to a better plan?

How do I upgrade my account to a better plan?

You may upgrade anytime; there is no contract to keep you in your plan.

The best answer depends on where you want to move.

Shared Web Hosting to Shared Web Hosting
Shared Web Hosting to Reseller Hosting*
Reseller Hosting to Reseller Hosting

To upgrade, please submit your request using our upgrade form. This request is a ticket and all tickets will be addressed in the order they are received.

You will be billed at a prorated amount for the remainder of your month at the time of the upgrade. (Example: If you pay us $9.95 a month for the Baby plan and wanted to upgrade to the Business plan, which is $14.95 a month, that is a $5 per month difference. If you were half way into your billing cycle, you would only be billed $2.50 for the upgrade fee.)

*Additional Notes about Upgrading from Shared to Reseller

When upgrading accounts from a Shared plan to a Reseller plan, we will move the account with the addon domains intact. However, we can convert up to 30 addon domains¹ into individual cPanel accounts upon request.

To request some or all of your addon domains to be converted to their own cPanel accounts, after you upgrade, please fill out our transfers form to request this.  Be sure to specify which addon domains you want converted into their own cPanel in the "Instructions" section.

¹ For more details about our transfers policy, please read about HostGator Website Transfers.  This type of transfer is considered an inter-server transfer or inter-server upgrade.

Upgrading from Windows Shared to Windows Shared

Please email sales@hostgator.com or create a ticket to sales to upgrade.

Upgrading from VPS to VPS

To upgrade to a higher level of VPS, please submit your request using our upgrade form. This request is a ticket and all tickets will be addressed in the order they are received.

Please contact sales@hostgator.com to modify settings but stay on the same Level. If you are adding cPanel to your VPS, we leave the old container active so you can transfer files to the new container. You must cancel the old container when you are finished with the transfer process.

Any Type to VPS or Dedicated Server

You cannot use the upgrade form if you wish to upgrade to a VPS or dedicated server, or from one dedicated server to another. Instead, please order the new dedicated server online, request your free content transfers, change the DNS for your domains, and then close the old hosting account.

Remember, do NOT cancel your hosting accounts until you have changed DNS and thoroughly inspected your site to ensure everything was transferred properly. The last step will always be to cancel the old hosting accounts.

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Article Comments

Brand
I plan to upgrade from Shared to Reseller. I understand that you say "we will move the account with the add-on domains intact." But is it possible to move WordPress databases and files from existing add-on domains to individual cPanel accounts, or do I have to manually do this and then delete the add-on domains (and all files and databases associated with it)?
Posted: June 1, 2010
HostGator
You will have to manually move WordPress databases and files from existing add-on domains to individual cPanel accounts, and then delete the add-on domains (and eventually all files and databases associated with it).
Posted: June 2, 2010
Ace
hi, do i need to backup databases and all my website files on my current hosting which is Hatchling plan(single domain) if i decide to upgrade my hosting plan into Baby Plan(unlimited domain)? can you tell me what to do before i will upgrade my hosting plan, thanks.
Posted: June 29, 2010
HostGator
No worries. When you upgrade from Hatchling to Baby to Business there is no server change. You don't need to prepare anything!

Just submit the online form and we will take care of the rest.
Posted: July 2, 2010
hasham
I have a Baby Plan and i wanted to transfer or u can say upgrate to Vps is it possible becox i pay for Baby Plan till december and i want to merge this payment into vps account?
Posted: July 18, 2010
HostGator
@Hasham,

Absolutely, just give us a call or live chat and we can get that taken care of for you.
Posted: July 19, 2010
Laurentiu
Hello,

I have a shared business hosting account and in the following days i want to move to a Standard Dedicated Server Linux based!

What should i do in order to move my sites? Do i have to do it my self or you are providing this migration after i buy the dedicated plan?

All the best!
Laurentiu Sanda
Posted: October 7, 2010
HostGator
We provide free content transfers when you upgrade.

https://secure.hostgator.com/resellertransferdedicated.php
Posted: October 7, 2010
dave
hi, how do i upgrade from a hatchling to a baby account? i want you to host more of my new domains, thanks
Posted: October 14, 2010
HostGator
To upgrade, please submit your request using our upgrade form:
http://www.hostgator.com/upgrade.php

This request is a ticket and all tickets will be addressed in the order they are received.
Posted: October 15, 2010
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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