How Do I Get the 45-day Money Back Refund?

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To get the 45 day money-back guarantee for your shared, reseller, or VPS hosting, please cancel your account within the first 45 days of purchase. We cannot refund you until the cancellation request is complete.

The following restrictions and limitations apply to our 45 day money back guarantee:

  • Refund not valid for dedicated servers, administrative fees, install fees for custom software, or domain name purchases.
  • Offer valid only for the first package purchased for billing accounts less than 45 days old.
  • Refunds for orders of only $0.01 are not eligible.
  • Packages paid for with check, money order, or bank wire transfers are not eligible for refund.

Please see section 12 of our Terms of Service for complete details on our money-back guarantee and section 13 for details regarding the cancellation process before filling out our cancellation form.


Web Hosting Account Cancel Steps

  1. Cancel your account via the online cancellation form (See section 13 of our Terms of Service for additional information regarding the cancellation process.)
  2. You will receive an automatic reply confirming we have your request.
  3. Wait for a separate cancellation-confirmation email (up to 48 hours later).
  4. Reply back to the cancellation-confirmation email and ask for your refund.
  5. You must get written confirmation from HostGator stating the amount of your refund.
  6. Please allow up to 15 days for your credit card or PayPal to show the refund.