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To get the 45 day money-back guarantee for your shared, reseller, or VPS hosting, please cancel your account within the first 45 days of purchase. We cannot refund you until the cancellation request is complete.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Web Hosting Account Cancel Steps
- Cancel your account via the online cancellation form (See section 13 of our Terms of Service for additional information regarding the cancellation process.)
- You will receive an automatic reply confirming we have your request.
- Wait for a separate cancellation-confirmation email (up to 48 hours later).
- Reply back to the cancellation-confirmation email and ask for your refund.
- You must get written confirmation from HostGator stating the amount of your refund.
- Please allow up to 15 days for your credit card or PayPal to show the refund.