Spam Filter for Plesk

Windows Shared Servers

At this time there are no settings that can be adjusted for Spam Assassin on our shared servers. It is automatically turned on and working. If you are having an issue with Spam, please contact our support staff via phone or Live Chat to have your weights adjusted. Please have spam mail available as this will be necessary for correct adjustment.

Windows Dedicated Servers

Our Windows Dedicated Servers have a few settings that may be modified by logging into SmarterMail Admin. Unfortunately no option exists at this time for directly modifying these settings from Plesk. It is highly suggested to use the default settings as they are optimal in most cases. In addition to the Spam Assassin settings, you may also adjust the weight settings for your Spam filter.

Spam Assassin Settings

Here is how to reach the Spam Assassin settings from SmarterMail Admin:

  1. Click the shield (Security) on the left hand side.
  2. Click AntiSpam Administration.
  3. Here you will see many spam checks available.
  4. Right click on Remote SpamAssassin.
  5. Choose Edit.

From here the Spam Assassin settings may be edited.

Changing Weights for Incoming Mail

Your server decides what email to filter based on the weight it assigns to the email. The weight of email by default is 0. There are several filters that the email passes through. Each filter that catches the email adds points to its weight. If it passes all filters, its weight will remain 0. It is possible to configure your server to allow email to achieve negative points. Some version of SmarterMail have the ability to alter these weights.

After the email has passed through all filters and has its final weight, the server decides what to do with it using the action weights. By default they are 10, 20, 30, routing email that achieves a weight of 20 to the Spam filter and deleting email that achieves a weight of 30 from the server entirely.

We do not recommend altering these settings yourself, and would be happy to assist with adjusting your weights. For assistance, please contact us via phone or Live Chat with a copy of the email you would like filtered and we would be happy to adjust your settings.

Spam weights may be adjusted either Globally for all domains, per domain, or per user.

To adjust Spam Weights globally:

  1. Click the shield (Security) on the left hand side.
  2. Click Filtering.

To adjust the weight per domain, follow these steps:

  1. To the right of the 2 gears is a tree that has a header labeled Domain Settings midway down. Below Domain Settings you will click Filtering on the left hand side.
  2. Click Spam Filtering.
  3. Change to Override Spam Settings for this Domain.
  4. Click Actions at the top.

To adjust the weight of spam per user, navigate to the top, under My Settings, above Domain Settings and follow these steps:

  1. On the left hand side click Filtering.
  2. Click Spam Filtering.
  3. Change to Override Spam Settings for this Domain.
  4. Click Actions at the top.
Please contact us via phone or Live Chat if you have any questions or require assistance.