SiteLock Support

Support for SiteLock is available from our dedicated teams.

  • Sales and billing inquiries can be directed to HostGator staff when SiteLock is purchased through HostGator.
  • Security and technical issues are handled by a dedicated team of SiteLock expert technicians.

Sales and Billing Support

Receive up to 80% off the retail price of SiteLock's products as a HostGator customer!

There is no need to contact SiteLock for sales questions about SiteLock or to add, upgrade/downgrade or remove SiteLock from your account. If you would like to order SiteLock, you can sign up at the following link:

Upgrade or Downgrade SiteLock

To upgrade or downgrade your SiteLock package:

  1. Log into your Billing Portal.
  2. Once in the billing portal perform the following actions:

    1. Click the Hosting tab.
    2. Select the hosting package you purchased the SiteLock plan for from the drop down box.
    3. Click the SiteLock icon from your menu bar.
    4. Click Upgrade under Security Plan and across from the domain for which you wish to upgrade.

You will receive a message confirming the successful activation of your new SiteLock plan.

If you are using one of our legacy SiteLock plans, then you will need to upgrade/downgrade your SiteLock plan directly from cPanel as follows:

  1. Log into cPanel.
  2. In the Special Offers section, click the SiteLock icon.
    SiteLock Icon
  3. In the list of domains, under the SiteLock Service column, click Upgrade next to the domain for which you'd like SiteLock upgraded.
  4. You will be prompted to log in with your billing account credentials.
    • If you've lost or forgotten your billing password, click the Forgot your password link.
  5. In the Change Your Plan pop-up, select a new plan from the drop-down menu.
  6. Click Continue.
  7. in the Final Review pop-up, review your order and select the check box if you agree to SiteLock's Terms of Service.
  8. Click Activate.

You will receive a message confirming the successful activation of your new SiteLock plan.

Cancel SiteLock

Note: The follow steps to cancel SiteLock are only applicable to Hatchling, Baby, and Business hosting plans. If you have any other type of hosting plan and would like to cancel your SiteLock service you must contact SiteLock directly. 

If you would like to have have SiteLock removed from your account, you can do so from within the billing portal using the following directions:

  1. Log into your Billing Portal.
  2. Once in the billing portal perform the following actions:

    1. Click the Hosting tab.
    2. Select the hosting package you purchased the SiteLock plan for from the drop down box.
    3. Click the SiteLock icon from your menu bar.
    4. Click the Trash Can icon under Manage and across from the domain for which you wish to cancel SiteLock.

If you are using one of our legacy SiteLock plans, then you will need to cancel your SiteLock plan directly from cPanel as follows:

  1. Log into cPanel.
  2. In the Special Offers section, click the SiteLock icon.
    SiteLock Icon
  3. In the list of domains, under the SiteLock Service column, click Cancel next to the domain for which you'd like SiteLock removed.
  4. You will be prompted to log in with your billing account credentials.
    • If you've lost or forgotten your billing password, click the Forgot your password link.
  5. In the Cancel Your Plan pop-up, click Yes to confirm SiteLock cancellation for your domain.

You will receive a confirmation message once cancellation is complete.


SiteLock Technical Support

SiteLock has a dedicated support staff that specializes in securing your site and supporting the SiteLock product itself. If you need assistance managing alerts, messages, scans or your SiteLock account information, you should contact SiteLock support directly for the best possible support with these issues. SiteLock offers three methods of contact for 24/7 support.

Note: If your SiteLock plan does not include automatic cleaning, SiteLock will contact you directly if a compromise is detected on your site. It is recommended to contact SiteLock through the information for below for assistance with a compromise which SiteLock has detected.

Phone Support

To contact SiteLock by phone, you can use the appropriate number below:

  • Toll Free: (877) 257-9263
  • International: (415) 390-2500

Live Chat

To contact SiteLock by live chat

  1. Visit http://sitelock.com/.
  2. Click on the red Chat With Us button on the left side of the screen.

You will be immediately connected to a SiteLock representative.

Email Support

If you would prefer to contact SiteLock by email, you can send your question or comment to support@sitelock.com.