SiteLock Free Scan FAQ

HostGator has partnered with SiteLock to provide a complimentary malware scan on any domain that does not have a paid SiteLock plan. We take account security very seriously, and are happy to make this available to assist in ensuring our customers have a secure hosting experience.

Here are some frequently asked questions regarding this complimentary service:

Am I Eligible for the Free Scan?

Any domain hosted on our Shared Hosting (Hatchling, Baby, and Business accounts) are eligible for the free scan from SiteLock. Users hosting on Reseller, VPS, or Dedicated Server packages will need to contact SiteLock directly for security services.

What Does The Free Scan Do?

The free scan will identify known malware and acts as a simple "alarm system" by sending you an email alert as soon as something malicious has been detected, giving you time to react prior to being blacklisted by search engines.

The free scan is a lightweight http scan that lasts for 20 seconds. In this time-frame, it can usually get through about 5 to 10 pages (starting from the home page that your domain is pointing to).

The free scan does not include premium features you will receive by taking advantage of our special offer for full-fledged SiteLock plans:

What Are the Benefits Of The Free Scan?

SiteLock recognizes that many of our customers might be trying to save money by not signing up for a SiteLock plan right away. The free scan is a way that SiteLock helps our customers know that they have an issue before it worsens. Once customers are notified, they are free to try and resolve the issue themselves or sign up with SiteLock to have the issue resolved for them automatically.

Please visit the following article for additional information regarding compromised accounts:

How Do I Get The Free Scan?

Any domain on a shared hosting account (A Hatchling, Baby, or Business package) that does not currently have a SiteLock plan associated with it will be scanned automatically.

When And How Often Does The Free Scan Occur?

The free scan occurs once a day per domain that does not have a SiteLock plan associated with it.

Can I Opt Out Of The Free Scanning Service?

Yes. Simply contact us via phone or Live Chat and request to opt out of the free scanning service. You can request to opt out of receiving the free scanning for all domains or a specific domain on your accounts.