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Support Portal Home » Hosting Guide » Let's Get Started » Monitor your server's status

Monitor your server's status

This can be done in cPanel, in the left hand menu. Scroll to the bottom and find the link for "Server Status" or "Service Status".

This can also be done in WHM, in the left hand menu. Look at the top for a section called "Server Status" and click on "Service Status".

How do I know if my server is down?

If you cannot access your emails, websites, and control panels, then your server may be down.

Shared, Reseller, and SEO

We monitor all the shared servers. If you suspect your server may be down, please contact HostGator for confirmation.

VPS

You may restart your server (container) via the Virtuozzo Power Panel. Your VZ panel will be available, even when your container is down.

Please note that we put a VPS into a cool-down period if it is slamming the server. This essentially shuts down the VPS for 10 minutes and emails the owner. If you have any questions about this, please email security@hostgator.com so we can diagnose the cause.

Dedicated

Please submit the form at hostgator.com/reboot.php and we will respond within 15 to 20 minutes.

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Article Comments

Tobias
Using the cPanel 'status' interface, what is an acceptable number for the 'server load' field to be?

(Status page found at: http://YOUR-IP:2082/frontend/x3/status.html )
Posted: January 3, 2011
HostGator
We consider any load under 10 to be acceptable.
Posted: May 11, 2011
HostGator
Thank you for your comments. Just a quick reminder that the comments on this page are not monitored by technical support staff, and that for support issues, it is best to contact us by live chat, phone or email so we can assist you right away.

Although comments are not monitored by technical support staff, they are moderated and read by technical writers. Comments will need to be approved by a moderator before appearing.

Our technical writers do read the comments periodically for the purposes of updating the articles, and do appreciate your feedback, suggestions and corrections to the articles themselves, as well as any suggestions or tips for readers of this article. However, support questions posted here are not guaranteed to be replied to in a timely manner or at all. For support issues, it is best to contact our support staff instead by live chat, email or phone.

Posted: December 13, 2011 (Global Reply)
Your comments help us keep the knowledge base updated. This is not a medium for support. If you have questions or need help, please contact us via email, phone or live chat for fast assistance.

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