Monitor Your Server's Status

You can monitor your server's status in cPanel and WHM.

In cPanel:

  1. Scroll toward the bottom of the page.
  2. In the Account Information or Stats panel on the left-hand side, click the link for Server Status or Service Status.

In WHM:

  1. In the left-hand menu, look for a section called Server Status.
  2. Click Service Status.

If you believe you are experiencing a datacenter or network related issue, please check our network status forum page or contact support for additional information.

How to Know if Your Server is Down

If you cannot access your emails, websites and control panels, then your server may be down.

Note: Third party monitoring services may not accurately determine the server status due to the method of which the network uptime is checked remotely. This can cause a discrepancy when compared to the Server Apache status and activity. 

Please contact our live support or create a ticket if you feel your server has been down for any length of time and we will investigate the server availability to determine if any issues have occurred during the reported time. 

Shared and Reseller

We monitor all shared servers. If you suspect your server may be down, please contact HostGator for confirmation.

VPS

You may restart your server (container) via the Virtuozzo Power Panel. Your VZ panel will be available, even when your container is down. Please note, when a VPS is using server resources excessively, we put the VPS on a cool-down period. This essentially shuts down the VPS for 10 minutes, and the owner is notified by email.

If you have any questions about this, please submit a ticket to our Security department so that we can diagnose the cause.

Dedicated

Please submit the form at hostgator.com/reboot.php and we will respond within 15 to 20 minutes.