Monitor Your Server's Status

You can monitor your server's status in cPanel and WHM.

In cPanel:

  1. Scroll toward the bottom of the page.
  2. In the Account Information or Stats panel on the left-hand side, click the link for Server Status or Service Status.


  1. In the left-hand menu, look for a section called Server Status.
  2. Click Service Status.

How to Know if Your Server is Down

If you cannot access your emails, websites and control panels, then your server may be down.

Shared and Reseller

We monitor all shared servers. If you suspect your server may be down, please contact HostGator for confirmation.

SEO Hosting

SEO Hosting now has its own support team!

Visit the SEO Hosting website for contact information, including a new phone number (866-692-9231) and updated chat support buttons.

HostGator staff no longer has access to SEO Hosting accounts and all future support requests should be sent to the new SEO Hosting Support Team.


You may restart your server (container) via the Virtuozzo Power Panel. Your VZ panel will be available, even when your container is down. Please note, when a VPS is using server resources excessively, we put the VPS on a cool-down period. This essentially shuts down the VPS for 10 minutes, and the owner is notified by email.

If you have any questions about this, please submit a ticket to our Security department so that we can diagnose the cause.


Please submit the form at and we will respond within 15 to 20 minutes.