Shared and reseller servers are backed-up once a week on a random day; the exact time depends on when we can get to your server. Remember, you may not rely on our weekly backups to keep a copy of your content safe. You are responsible for saving your own content and keeping your own backups; HostGator backups are not guaranteed and should only be used in emergencies.
Shared (Hatchling, Baby, Business plans): You can check the date of our last backup via the HG style cPanel.
Reseller: Please contact us via phone or live chat, so that we can check the date of our latest backup.
To have any backup restored, please use this online form. If you provide your own backup file, the restore service will be free. If you request HostGator's emergency backup file, we charge $15 to restore it.
Please note, there are rules you must follow to stay on our weekly backup program. Please read the details in our TOS section 5, 7b and 7c.
Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage, however databases will still be backed up.
Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up.
