Information Needed for Transferring Content

Transfer Form & Tickets Explained

In order to transfer your account's content to HostGator, we will need the information outlined below, which you enter into our secure online form here. The online form creates a ticket with a tracking ID (ticket number).

What form should I use?

All of our customers may use the link to our transfer form, which will let you select the account that you are migrating to:

https://portal.hostgator.com/support/migration
Note: If you are signing up for a new hosting account, you qualify for a free content transfer within the first 30 days.  We can also perform transfers for a reasonable fee if after 30 days.  Be sure to read our article about HostGator Website Transfers for full details.

Basic Information Needed

The following information is typically required when filling out each of our unique transfer request forms. Although each of the forms are formatted a bit differently, we still need the same basic information.

Note: You may need to contact your old host or look through your emails to obtain or find some of this information.

Account Domain Name

The domain name associated with your old hosting account.

IP/Hostname

The server at your old web host has an IP address and hostname. Typically this was given to you when you signed up with your old host.

If your domain name still points to your old web host, you can enter your domain name, since we can figure out what the IP address is from that. If you already changed your DNS and pointed the domain to us (or elsewhere), we would need the old host server's IP address or hostname to locate your old site, however.

Control Panel URL

To login to your old host's control panel, you have to go to a specific web address (URL).  Please provide us the URL you use to access your control panel.  (This is usually not the same as your old web host's home page, unless you can login directly from there.)

Previous Hosting Company

We may ask who your previous host company is to help us locate your old hosting account and transfer your site.

Control Panel

We will need to know the type of control panel used on your previous hosting account.

Does This Account Have An SSL Certificate?

We will need to know if this account has an SSL instructions. If yes, please list the domain name the SSL is installed for in the Additional Instructions.

Additional Instructions

Any additional information about what needs to be moved or how it needs to be moved which may be useful in migrating your hosting.

Account Username

Most web hosting accounts have a web based control panel that you can login to. We would need the username you use to access this control panel. We need this information to be able to transfer your database and other items.

Password

The password you use to login to your old host's control panel.


Additional Information We Request

Instructions

If your account has unique information not mentioned in the form, please include it in the instructions section. For example, some web hosts have separate login information for your database. We may need this information to transfer your account.

Also, if you have specific instructions on how you want things transferred, please provide the details on this part of the form.  (If your instructions involve changes not included in our free transfer offer, we will provide a quote for performing those additional changes. You can find the full details here.)

For Reseller, VPS or dedicated servers, please give us a full listing of accounts you want moved with all the needed details such as username and password and what control panel you were using etc. Just click the Add another account button after every account until they are all added.

Do you have an SSL Certificate?

If you have an SSL certificate, be sure to tell us so that we can transfer it as well. If you do not mention it, we may not realize you have one, and not transfer it.

Note: If Yes, we will need to know the domain name(s) associated with the SSL certificate.