Restore Account from Beginning, Original Setup

If you would like to start over, there are several ways this can be accomplished, depending on what you would like to reset.

Be sure to create a backup of everything you are deleting in case you may need it later; otherwise, once deleted, it may not be recoverable.

Reset One Folder (public_html, www, cgi-bin)

If you are wanting to start fresh with your website (or a part of your website) and wish to retain all other settings, such as email accounts, then it is best to only delete the unwanted website files.

  • You can delete the public_html folder and recreate it. This will delete all contents of your primary website as well as any addon domain folders and their contents.
  • You can delete folders contained inside the public_html folder and recreate them. This allows you to be more specific about what you would like to have removed.
If you accidentally delete folders outside of public_html, we can recreate them as empty folders. Simply contact us via phone or Live Chat for assistance.

Remove a Database

If you wish to delete a script or would like to restart with a new database, you can delete the old MySQL database and then create a new one as needed. For details on how to accomplish this, please refer to the article:

Reset Everything

Shared Hosting Accounts

We can wipe your account fully clean, but doing this will delete EVERYTHING. This includes all files, databases, emails, email accounts, account settings, etc. The account will be fully terminated and then re-created. Please contact us via phone or Live Chat for this request.

Reseller, VPS/cPanel, Dedicated Linux Hosting

Simply terminate the cPanel and then re-create it in WHM. This completely deletes the account and creates a new empty one.

VPS - Reinstall Entire Container

Warning! The steps below will completely reinstall EVERYTHING.
  1. Log into your Virtuozzo Parallels Power Panels (PPP).
    • The login information was provided in the welcome email we sent when you opened your account. If you need this information re-sent, please contact support.
  2. Stop the container by clicking Stop Container in the top menu bar.
  3. In the Container Management section of the the left-side menu, click Maintenance.
  4. Click on the Reinstall tab.
  5. Follow the on-screen instructions for reinstalling.

The reload will complete quickly, after which cPanel will begin to install in the background. cPanel installation may take up to 1 hour to complete.

A known bug may sometimes cause the installation of cPanel to fail. If you are still unable to access cPanel after 1 hour, you may contact us for assistance, or attempt the following:

  1. Log into your Virtuozzo Parallels Power Panels (PPP).
    • The login information was provided in the welcome email we sent when you opened your account. If you need this information re-sent, please contact support.
  2. In the Container Management section of the the left-side menu, click File Manager:

  3. Navigate to the /var directory, then the /run directory. If the directory you are looking for is not on the first page, navigate through the page list until you find it:

  4. From the /var/run/ directory, select the yum.pid file:

    Note: If this file is not present, please contact us via phone or Live Chat for support.
  5. Click the Remove button:

  6. Confirm that you would like to have the file removed:

  7. In the Container Management section of the the left-side menu, click Maintenance.
  8. Click on the Reinstall tab.
  9. Follow the on-screen instructions for reinstalling.

If cPanel does not load after 1 hour, you may either attempt the instructions above again, or contact us via phone or Live Chat to have an administrator resolve the issue.


Restore My Site with Previous Content

This is a completely different request. Please contact our support team via phone or Live Chat and we will use a backup to recreate your account.