ResellerClub - Bulk Domain Locking/Unlocking

As a ResellerClub Reseller, you may use the Bulk Lock/Unlock tool to lock or unlock multiple domain names belonging to your customers and/or Sub-Resellers.

This tool allows you to lock domain names in response to Compliance/Chargeback/Transaction verification cases or when you have not received payment towards a domain name registration, renewal, transfer, etc.

Features of Domain Name LockTop

  • When you place a lock on a domain name, all actions available for domain names may be performed by only you, or ResellerClub, while the lock is still in place.
  • A Transfer [Away] Request for this domain name to another registrar will fail at the registry itself and will not be allowed
  • A domain name locked by you can only be unlocked by you or ResellerClub.
  • You will not be able to unlock a domain name locked by ResellerClub.
  • A customer can not unlock a domain name under any circumstance.

How to Lock/Unlock Domains in Bulk

  1. Login to your Reseller Control Panel.
  2. Here, you have two options:
    • Select domain names from a list:
      • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.
      • Select the domain names you wish to lock/Unlock and then click the / button.
    • Enter a list of domain names:
      • In the Menu, point to Products -> Bulk Tools and then click Bulk Lock/Unlock.
      • Enter a list of Domain Names, Order IDs, Customer IDs or Reseller IDs. You can enter up to 1000 Domain Names, Order IDs, Customer IDs or Reseller IDs on separate lines.
        Selecting Customer IDs or Reseller IDs allows you to lock or unlock all domain names under the specified Customer(s)/Sub-Reseller(s).
      • Click the / button.
  3. You would be displayed a Bulk Lock/Unlock Summary view, along with the total number of orders in the Bulk Lock/Unlock Action.
  4. While placing a Bulk Lock Action, select the exact Reason For Locking as:
    • Compliance Case: In case of a Customer under your Sub-Reseller requesting a Control Panel directly under you. You may lock the domain name(s) with this reason, while your discussion with the Sub-Reseller is underway.
    • Non-payment: In case you have not received payment towards a domain name registration, renewal, transfer, etc.
    • Customer/Reseller account compromised: In case of unauthorized access of a Customer/Sub-Reseller Account under you. You may lock the domain name(s) with this reason, while you are investigating the case.
    • Chargeback: In case you have received a chargeback against an online payment made towards a domain name registration, renewal, transfer, etc.
    • Pending Transaction verification: In case you are verifying the details of an online payment made towards a domain name registration, renewal, transfer, etc.
    • Other: Select this option if you wish to provide your own reason for locking.
  5. Click the / button to place a Bulk Lock/Unlock Action