How to Update Your WHOIS Information with HostGator/eNom

According to ICANN regulation, whenever a domain is registered, accurate information must be submitted along with that registration. Maintaining accurate WHOIS information can be vital to managing your domain.

Be sure to provide a valid email address for your WHOIS as you will be required to verify your WHOIS information via email when changes are made to the registrant, admin, tech or billing contact information listed in the WHOIS. If verification is not received within 15 days, the domain name will be suspended.

It is recommended that you use an email address independent of the domain you are registering since you will need access to this email address to verify your WHOIS information.

How to Update WHOIS Information

HostGator has created a new domain control panel at https://portal.hostgator.com/domain/manage which gives you access to add and manage all of your HostGator domains from a single control panel. The following instructions will show you how to change and manage the WHOIS information for your domains using this tool.

Note: Most eNom and Launchpad domains can now be managed in the registry tool at https://portal.hostgator.com/domain/manage.

If your HostGator domain does not appear in this tool, it may be a Hostgator/eNom domain requiring management via Registry Rocket. This article can help you find the registrar for your domain :
Please contact us via phone or Live Chat if you have any questions or require assistance.

To change the WHOIS information for a domain:

  1. Go to https://portal.hostgator.com/domain/manage.
  2. Log in with your billing account email and password to access any domains attached to that billing account. (This will be the same login as http://portal.hostgator.com.) Once logged in, you will see any domains attached to the billing account along with basic information about each domain.
    Note: If you forgot your password, click on the Forgot your password link below the login fields to reset your password.
    Portal Login
  3. By clicking on a domain name, you can get to the Domain Overview which will show more details about the selected domain and provide access to several other functions.
    Domain Overview
  4. Click Contact Info from the left hand menu. You can then change the WHOIS contact information from this section.
    Domain WHOIS
    • The contact information is separated into registrant, administrative, technical and billing contacts. You may input different data into each contact or click the Use for all contacts check box to use the registrant information for all four contacts.
  5. Once all the contact information has been filled out (don't forget to double-check for accuracy), click Save Contact Info to save your changes.

WHOIS Contact Updates

When any information listed for the WHOIS contact is updated now a few things will occur due to ICANN regulations. The first is a confirmation email, this is sent to the current email address or if the email address is being updated both the previous and new email address for confirmation of the change. Failure to complete both of the confirmation emails will result in the domain becoming suspended. The second is a 60-day transfer lock that will be applied to the domain and the transfer lock will prevent the domain from being able to be transferred away to another registrar

Example WHOIS Change Warning
You are about to make a change that will send confirmation emails to snappygator@hostgator.com, the previous email & snappy@hostgator.com, the new email.
Important: Both snappygator@hostgator.com & snappy@hostgator.com will need to confirm your changes before they are applied to this domain's Registrant contact info, even if both snappygator@hostgator.com & snappy@hostgator.com are you.

Making these changes will place a 60-day transfer lock on this domain unless you opt-out of the transfer lock now. You will still need to verify these changes either way.
Do you wish to lock this domain from transfers for 60 days?

WHOIS Contact Update