When you sign up for web hosting with HostGator, we will ask you to create a security PIN. The security PIN is a 4 to 8 digit number that only you know. It is used to confirm that we are speaking with the correct person (the account owner) when you contact us for support.
Your security PIN is similar to the PIN on your ATM/debit card. Anyone who knows your PIN has access to your account. For that reason, you should protect your PIN and avoid disclosing it to anyone you do not wish to provide access to your account.
Should I Share My PIN with My Web Designer?
No. Generally, there is no reason to give your web designer your PIN. Instead, it is recommended that you give the web designer access via control panel or FTP.
What if I Forget My PIN?
If you are the account owner and you have misplaced your security PIN, you can change it in your Customer Portal. This WalkMe will help you change your PIN right now:
Additionally, the steps to make this change are documented here:
Alternate Methods of Verification
If for some reason, you are not able to provide your security PIN, we can verify that you are the owner of the account in other ways. When you call, email or contact us via live chat, the agent you are connected to will assist you in verifying your identity.
You can also log into your Customer Portal and submit a support ticket from there. After logging into your billing account, any support ticket you submit there is automatically verified; and we will know we are speaking with the account owner or authorized representative.