G Suite Email Migration

Many users who wish to use G Suite to manage their business applications may already have a fully functional email which has already been in use and which may store a large amount of email that is essential to their business. G Suite has tools to allow you to directly migrate your email to your new G Suite email account.

This article covers the following:

How to Migrate Email

To migrate the mail from your previous email account to your new G Suite inbox, please follow the instructions below:

  1. Login to your G Suite Admin Dashboard.
  2. Click the Migrations icon:

  3. Select Email and click Continue:

  4. On the next menu, select the following options:
    1. Select I don't know / Other IMAP server for where you are migrating from.
    2. Select IMAP as the connection protocol.
    3. Enter the Server Name or IP address for the server where your email was previously hosted.
      Note: If your email was hosted at HostGator, your server name will be in your welcome email.
    4. Enter the full email address you wish to migrate email from, and the password for the email account on the previous server.
    5. Click Connect to continue:
  5. If your connection information is correct, you will be taken to a connection successful menu, if you do not reach this menu, you will need to ensure that you have the correct server name, full and correct email address, and correct password:

  6. From the connection successful email, please enter your preferences for which email you would like migrated, then click Select Users to continue.
  7. Place a checkmark next to the users you have entered the settings for, then click the arrow button to begin the migration:

You may refresh the page after a few minutes to check to see if the migration was successful.

Troubleshooting Common Issues

The two most common issues that may cause a migration to fail are to have the incorrect server for the previous mail server or if Google is trying to transfer the email too quickly.

If the transfer is failing entirely after you have already had a successful connection, please try to adjust the migration speed. To adjust the migration speed:

  1. Click the settings button (Three dots) in the top right corner of the screen:

  2. Click Adjust Migration Speed.
  3. In the popup box, use the slider to reduce the speed to less than 25 emails at a time.
  4. Click Apply to continue.
  5. Attempt to restart the migration by selecting the users you wish to migrate, then clicking the arrow to begin migration again:

If you are getting the incorrect mail from the transfer, you may have connected to the incorrect server. To change which server you have entered for a user:

  1. Click the settings button (Three dots) in the top right corner of the screen:

  2. Click Exit Migration.
  3. Click Exit to confirm.
  4. You will need to restart the migration process and enter the information for the correct server your email is hosted on in step 4.