Help, How to Use the Support Portal Search

In the search tool at the top of this page, you can type in whatever topic you need help with. As you type, you may see some results below the search field. You may click one of the suggestions if it's what you are wanting. Otherwise, finish typing and click Search.

If you have questions or problems specific to your account, or if you need more assistance than the knowledge base can offer, please contact us via phone or live chat for immediate help.

Search Tips

Here are a few tips for searching the knowledge base:

  • Use correct spelling for more accurate results.
  • Use the most relevant words. Common words like "the" or "and" will be ignored.
  • The search is NOT case sensitive.
  • Words with less than 3 alpha-numeric characters are always ignored.

Advanced Tips

Not finding what you're looking for? Try using some of the advanced tips listed below:

  • By placing quotation marks around a set of words, you are telling the search tool to consider the exact words in that exact order without any change.
  • Attaching a minus sign (-) immediately before a word indicates that you do not want pages that contain this word to appear in your results. The minus sign should appear immediately before the word and should be preceded with a space. (Without the preceding blank space, the minus sign will be treated as a hyphen.)
  • Attaching a plus sign (+) immediately before a word indicates that you only want pages that contain this word to appear in your results. The plus sign should appear immediately before the word (without any space between the plus and the keyword).

Search Examples

To get better search results, try using quotes, plus signs and minus signs to modify your search.

Example Search Term: getting started guide

When you search the knowledge base, by default, it tries to find any article with the any of the words you specified, excluding common words like "getting." This means that if you search for getting started guide, the search will return articles with the word "started" and articles with the word "guide." This includes articles that only have the word "started" and articles that only have the word "guide" but not necessarily both "starting" and "guide."

Example Search Term: "getting started"

If you want an article with the words "getting started" next to each other, you should put quotes around it like this: "getting started"

This will only find articles with the words "getting started" next to each other. Even though "getting" is considered a common word, when placed in quotes, it is included as part of the query.

Example Search Term: +getting +started +guide

But what if you want to find articles with both the words "started" and "guide" but not necessarily next to each other. There is a way to do that. Simply put a plus sign in front of the required words like +started +guide and only articles with both words "starting" and "guide" will show up in the results. The word "getting" is ignored since it is a common word.

Example Search Term: getting started -guide

You can also exclude words by using a minus sign in front of the word you want to exclude. In this example, you can put -guide to omit any results with the word "guide" in it. The word "getting" is automatically excluded because it is a common word.