Normally tickets are answered the same day, usually within a few hours. Tickets are addressed in the order they are received, so please wait patiently and you should have a response shortly.
Some problems are more complicated and we will need extra time to investigate and solve your issue. We appreciate your patience while we take care of the issue at hand for you.
Some expected waiting times...
| Up to 24 hours | 24 to 72 hours | More than 72 hours |
| * SSL order and install * OS reloads |
* Cancellations * Dedicated Orders * Transfers - Site Content * DNS - name server propagation * Email - Black List issues * Security - Copyright and abuse complaints |
* Transfers - Domain registration * Refunds (must cancel first) |
Hardware upgrades can take several hours and will be performed around a time specified by the owner, or if no time is specified, a convenient time determined by HostGator.